Customer Service Team Lead - Lead & Grow

Rollins; Logan (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive health insurance

401k with company match

PTO for full-time employees

Paid holidays for full-time

Paid sick leave

Employee stock purchase plan

Leadership development program

Job summary

Fox Pest Control in Logan, UT is hiring a Team Lead - Customer Service. You will guide a frontline team, handle customer inquiries via phone, email, and text, and ensure outstanding service. The role emphasizes leadership, coaching, and close collaboration with a busy service delivery team.

The ideal candidate has at least two years in customer service, strong communication skills, and a willingness to learn. On-site work with full-time hours includes benefits and opportunities for advancement.

Qualifications

• High School Diploma; some college preferred.
• Minimum two years of customer service experience.
• Experience with computer database systems/software.
• Willing to learn and maintain a professional appearance.
• Excellent reading and writing skills.

Responsibilities

• Handle inbound/outbound calls, emails, and texts to support customers.
• Schedule and reschedule appointments and manage billing information.
• Resolve conflicts or complaints to ensure customer satisfaction.
• Participate in meetings and training to develop leadership skills and mentor teammates.

Skills

Communication skills

Spanish language

Professional demeanor

Education

High School Diploma, some college preferred

Tools

Database software

Job description

Fox Pest Control in Logan, UT is hiring a Team Lead - Customer Service. You will guide a frontline team, handle customer inquiries via phone, email, and text, and ensure outstanding service. The role emphasizes leadership, coaching, and close collaboration with a busy service delivery team.

The ideal candidate has at least two years in customer service, strong communication skills, and a willingness to learn. On-site work with full-time hours includes benefits and opportunities for advancement.