Patient-Focused Healthcare Team Lead

Apria Healthcare; Arizona; On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health seeks a Team Manager to supervise both full-time and part-time staff engaging with patients and customers in person, via email, phone, and live chat. You will guide teams to deliver high-quality service and efficient processes while fostering an open, collaborative culture.

You will set goals, coach staff, recognize achievements, and drive improvements, ensuring compliance and timely reimbursements in a patient-first environment.

Qualifications

• High school diploma or equivalent.
• 5 years experience in healthcare/health insurance preferred.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Supervise full-time/part-time employees in contact with patients and customers.
• Provide guidance and leadership to ensure customer happiness through effective communication and processes.
• Create an inspiring team atmosphere and set clear goals.
• Motivate and coach staff, recognize high performance, and organize team-building activities.
• Oversee day-to-day operations, monitor performance, and drive process improvements.
• Ensure timely reimbursement and maintain compliance with standards.

Skills

Team leadership

Healthcare experience

Performance metrics

Effective communicator

Education

High school diploma

Management degree / leadership training (plus)

Tools

MS Excel

MS Access

MS PowerPoint

MS Project

Visio

Word

Job description

Accendra Health seeks a Team Manager to supervise both full-time and part-time staff engaging with patients and customers in person, via email, phone, and live chat. You will guide teams to deliver high-quality service and efficient processes while fostering an open, collaborative culture.

You will set goals, coach staff, recognize achievements, and drive improvements, ensuring compliance and timely reimbursements in a patient-first environment.