Patient‑Focused Customer Service Team Lead

Apria Healthcare; San Leandro (CA); On-site; USD 67,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in San Leandro, CA is seeking a Team Manager to supervise staff serving patients and customers in person and via email, phone, and chat. You will guide teams to achieve high customer happiness through effective communication and efficient processes.

Lead a positive, employee-centric environment; set goals, motivate performance, and resolve issues. This role requires strong metrics, coaching, and collaboration across functions in a healthcare setting.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensures team members complete order processing using current tools, processes and technology.
• Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed.
• Responsible for front desk reception area and the supervision of Branch Coordinators.
• May assist in implementing new policies and programs.
• May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.
• Performs other duties as required.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Education

Degree in management or team leading training

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health in San Leandro, CA is seeking a Team Manager to supervise staff serving patients and customers in person and via email, phone, and chat. You will guide teams to achieve high customer happiness through effective communication and efficient processes.

Lead a positive, employee-centric environment; set goals, motivate performance, and resolve issues. This role requires strong metrics, coaching, and collaboration across functions in a healthcare setting.