Customer Service Team Lead — Drive Service Excellence

Wctel; Abbeville (SC); On-site; USD 42,000 - 63,000; Full time

Job summary

West Carolina is seeking a Customer Service Team Lead to supervise the customer service team within Commercial Operations. The role combines frontline account responsibilities with leadership, training, and process improvement to boost customer growth and retention.

The successful candidate will handle service requests, billing inquiries, and workflow management, ensuring accuracy and timely resolutions, while promoting West Carolina services and maintaining high standards of customer care.

Qualifications

• Minimum 2+ years in customer service, account management, or billing.
• Experience leading or supporting a team is preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Process service requests, account changes, and deposits in line with procedures.
• Assist customers with billing inquiries and resolve issues promptly.
• Supervise the team and support training, workflow, and performance standards.
• Promote services, packages, and promotions to customers.
• Maintain accurate customer records and assist with admin processes.

Skills

Customer service leadership

Communication skills

Billing and account knowledge

Microsoft Office proficiency

Training and coaching

Problem-solving

Education

High School Diploma or equivalent

Associate's degree in Business or related field

Tools

CRM system

Billing platform

Office software

Job description

West Carolina is seeking a Customer Service Team Lead to supervise the customer service team within Commercial Operations. The role combines frontline account responsibilities with leadership, training, and process improvement to boost customer growth and retention.

The successful candidate will handle service requests, billing inquiries, and workflow management, ensuring accuracy and timely resolutions, while promoting West Carolina services and maintaining high standards of customer care.