Customer Experience Team Lead - Drive Service Excellence

Veritiv; Juneau (AK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Paid time off

Tuition reimbursement

Profit-Sharing Program

Job summary

Veritiv Corporation is seeking a Customer Service Team Manager to lead the Customer Experience team, coaching staff and coordinating with Sales, Operations, and Finance to exceed customer expectations.

You will drive process improvements, monitor workload and staff the department to meet business needs, while maintaining professional communication with internal and external customers.

Qualifications

• Leadership and coaching abilities.
• Strong customer service focus with excellent communication skills.
• Ability to work without supervision and provide technical guidance when required.
• Must be able to lead a team and influence development.
• Excellent computer and technical skills.
• High integrity and professional conduct.
• Requires extensive knowledge of company products and procedures.
• Decision‑making skills and independent judgment.
• Ability to manage conflict.

Responsibilities

• Manage daily activities of the Customer Experience team.
• Ensure timely order processing and responsive inquiries.
• Promote professional telephone and email etiquette.
• Resolve escalated issues with cross‑functional collaboration.
• Coach the team and develop staff through training.
• Recruit, interview, and select new hires within the department.
• Review workload and align staffing with business needs.

Education

Bachelor's Degree Preferred

Tools

Microsoft Office Suite

Job description

Veritiv Corporation is seeking a Customer Service Team Manager to lead the Customer Experience team, coaching staff and coordinating with Sales, Operations, and Finance to exceed customer expectations.

You will drive process improvements, monitor workload and staff the department to meet business needs, while maintaining professional communication with internal and external customers.