Customer Service Team Lead: Coach, Improve & Deliver

KYOCERA Document Solutions America, Inc.; Union City (CA); On-site; USD 74,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k match

Paid time off and holidays

Car and phone allowance

Job summary

KYOCERA Document Solutions America, Inc. is seeking an experienced Assistant Manager, Customer Service to lead, develop, and coach a team of administrative and service professionals.

You will provide leadership and operational oversight for the service support organization, building relationships with new and existing clients while delivering exceptional customer service. The role oversees a team and focuses on driving service objectives, performance reviews, and process improvements.

Qualifications

• 3–5 years of experience in customer service administration.
• Excellent written and verbal communication abilities.
• Strong organizational and time management skills.

Responsibilities

• Manage and supervise a team of at least five direct reports.
• Lead, coach, motivate and develop employees to achieve service objectives.
• Ensure delivery of exceptional customer service and support.
• Support and execute key service operation initiatives.
• Oversee and monitor installation activities and coordinate large scale projects.
• Identify and implement process improvements to increase efficiency.
• Conduct performance reviews and monitor training completion.
• Schedule and facilitate team meetings and communicate organizational initiatives.
• Promote an inclusive, collaborative and team oriented culture.
• Foster effective communication and cooperation across departments.

Skills

Leadership & coaching

Communication

Time management

Customer service

MS Office

Tools

MS Office

Job description

KYOCERA Document Solutions America, Inc. is seeking an experienced Assistant Manager, Customer Service to lead, develop, and coach a team of administrative and service professionals.

You will provide leadership and operational oversight for the service support organization, building relationships with new and existing clients while delivering exceptional customer service. The role oversees a team and focuses on driving service objectives, performance reviews, and process improvements.