Customer Service Team Lead & Operations Coach

KYOCERA Document Solutions America, Inc.; Union City (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Kyocera Document Solutions America, Inc. is seeking an experienced Assistant Manager, Customer Service to lead a team of administrative and service professionals, ensuring efficient operations and high-quality client support.

You will interview, conduct performance reviews, forecast workloads, and drive improvements across departments to deliver exceptional service and measurable results.

Qualifications

• 3–5 years of experience in customer service administration.
• Strong proficiency in MS Office applications.
• Proven leadership, coaching and employee management skills.
• Excellent written and verbal communication abilities.
• Strong organizational and time management skills.

Responsibilities

• Manage and supervise a team of at least five direct reports.
• Lead, coach, motivate and develop employees to achieve service objectives.
• Ensure delivery of exceptional customer service and support.
• Support and execute key service operation initiatives.
• Oversee and coordinate team activities and project initiatives.
• Identify and implement process improvements to increase efficiency.
• Conduct performance reviews and monitor training completion.

Skills

Customer service leadership

Coaching

Team management

Written communication

Verbal communication

Organizational skills

Tools

MS Office

Job description

Kyocera Document Solutions America, Inc. is seeking an experienced Assistant Manager, Customer Service to lead a team of administrative and service professionals, ensuring efficient operations and high-quality client support.

You will interview, conduct performance reviews, forecast workloads, and drive improvements across departments to deliver exceptional service and measurable results.