Customer Service Team Lead

Stepan; Northbrook (IL); Hybrid; USD 77,000 - 115,000; Full time

Benefits offered by this job

Discretionary Bonus

Medical, Dental, and Vision Insurance

401K with Match

Profit Sharing

Paid Time Off (PTO)

Short-Term and Long-Term Disability (H

Dependent Care Flexible Spending (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Adoption Assistance

Reactions – Recognition Program

Employee Assistance Program (EAP)

Job summary

Stepan Company is seeking a Customer Services Team Lead at our Northbrook, IL headquarters. The role leads the daily operations of the customer service team, shaping service and financial outcomes, and driving IT-enabled process improvements to enhance delivery and customer satisfaction.

The ideal candidate has 3+ years of supervisory experience, a Bachelor's degree, and preferably APICS certification, with some travel as needed.

Qualifications

• 3+ years applicable experience required; 6+ years preferred.
• At least 3 years of supervisory experience required.
• Chemical Industry experience preferred.
• APICS Certification preferred.
• Occasional local travel required; domestic travel opportunities may arise based on business needs.

Responsibilities

• Provide leadership for the daily operations of team members to meet customer needs while supporting service and financial goals.
• Develop and implement processes, analysis, and measurements to support future growth, capture customer experience, and reduce cost to serve.
• Develop, maintain, and communicate processes to ensure timely and efficient delivery of products and information to customers.
• Drive implementation of IT systems to support company operations, improve efficiencies, and meet customer expectations.

Skills

Leadership

Customer service

Analytics

Process improvement

Education

Bachelor's degree

Tools

APICS Certification

Job description

Job Description

Stepan Company is hiring a Customer Services Team Lead to join our team at our Northbrook, IL headquarters location.

Responsibilities include:

• Service and Financial Management and Leadership: Provide leadership for the daily operations of team members to meet the needs of the customer while supporting department and company service and financial goals and objectives.
• Customer Service Strategy and Process Utilization, Analytics and Metrics: Develop and implement processes, analysis, and measurements to support future growth of the company, capture the customer experience, improve service and reduce cost to serve.
• Customer Service Processes and Procedures: Develop, maintain, and communicate processes and procedures to ensure the timely and efficient delivery of products and information to customers.
• Technology: Drive implementation of IT systems to support company operations, improve efficiencies, and meet customer expectations.

Qualifications

• 3+ years applicable experience required, 6+ years preferred
• At least 3 years of supervisory experience required
• Chemical Industry experience preferred
• APICS Certification preferred
• Occasional local travel required; optional domestic travel opportunities may arise based on business needs.

Education

• Bachelor's degree required

Pay Range: $77,300 - $115,460

The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

• Discretionary Bonus
• Medical, Dental, and Vision Insurance
• 401K with Match
• Profit Sharing
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability (STD / LTD)
• Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Adoption Assistance
• Reactions – Recognition Program
• Employee Assistance Program (EAP)

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Work Authorization:

Applicants must be legally authorized to work in the United States at the time of hire. Employment visa sponsorship is not available for this position.

Established in 1932, Stepan Company is a major manufacturer of basic and intermediate chemicals including surfactants, polymers, as well as specialty ingredients that go into consumer, household, and institutional products such as laundry detergents, shampoos, and surface cleaners. Stepan Company currently has 19 global manufacturing locations and over 2,400 employees. We have a strong record of growth. Our growth allows us to provide meaningful career opportunities and stability to our team members. We have big goals at Stepan and know every team member will be crucial to achieving our objectives. Regardless of function, we are looking for team members who bring with them a growth mindset, an entrepreneurial spirit, and the ability to thrive in an evolving environment.

We celebrate diversity at Stepan and are committed to creating a diverse, inclusive environment. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other status protected by applicable law.