Customer Service Switchboard

Ascension; Carmel (IN); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Ascension, located in Carmel, IN, seeks a Customer Service/Guest Services professional for the Patient and Guest Services department. This PRN rotating role provides front-desk support, patient orientation, and equipment education in a hospital setting.

Responsibilities include handling inquiries, utilizing tracking systems, and maintaining records while coordinating with healthcare staff. Weekend coverage and flexible hours are required, with potential for varying shifts.

Competenze

• High School diploma equivalency or 1 year of applicable cumulated job-specific experience required.
• Prefer previous healthcare experience.
• Prefer previous switchboard experience.
• Must be willing to cover Saturday and Sundays from 0500 - 0900, in addition to other weekend shifts, as well as weekday/night shifts.

Mansioni

• HAndles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
• Uses systems for tracking, information gathering, or troubleshooting.
• Responds to inquiries and may refer customers to secondary sources.
• Maintains records as appropriate.

Conoscenze

Customer service

Switchboard experience

Formazione

High School diploma equivalency OR 1 year of applicable cumulative job-specific experience

Descrizione del lavoro

Your future role at a glance

• Location: Carmel, IN
• Facility: Ascension St. Vincent Heart Center
• Department/Specialty: Patient and Guest Services
• Schedule: PRN Rotating

How you’ll make an impact in this role

• Handles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
• Uses systems for tracking, information gathering, or troubleshooting.
• Responds to inquiries and may refer customers to secondary sources.
• Maintains records as appropriate.

What minimum requirements you’ll need

Licensure / Certification / Registration

• Required Credential(s): None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• Prefer previous healthcare experience.
• Prefer previous switchboard experience.
• Must be willing to cover Saturday and Sundays from 0500 - 0900, in addition to other weekend shifts (0900-0700 and 1900-0700), as well as during the week day or night shifts.

Benefits that help you thrive

• Retirement: 403(b) plan
• Well-being support: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.