Customer Success & Support Specialist — Paid Training & Bonus

Ezetop LLC; Florissant (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly bonus incentives

401K with Matching

Paid Holidays

Paid Time Off (PTO)

Referral program

Job summary

A customer service company in Florissant, Missouri is seeking a customer service representative. The role involves managing customer communications, advising on applications, and maintaining product knowledge. Ideal candidates should demonstrate excellent communication skills, a positive attitude, and a customer-first mindset. The company provides paid training, flexible shifts, and various benefits including a 401K plan, PTO, and bonuses for full-time employees.

Qualifications

• Excellent communication skills are required for customer interactions.
• Must address complaints effectively and positively.
• A customer-first mindset with a passion for service is essential.

Responsibilities

• Manage inbound and outbound customer communications.
• Consult on customer success and assist with applications.
• Act as a product expert to provide accurate information.
• Track and record customer interactions in CRM.

Skills

Excellent written and verbal communication skills

Ability to address complaints and issues

Passion for delighting customers

Excellent time-management and prioritization skills

Computer skills

Customer service experience

Call Center experience

Job description

A customer service company in Florissant, Missouri is seeking a customer service representative. The role involves managing customer communications, advising on applications, and maintaining product knowledge. Ideal candidates should demonstrate excellent communication skills, a positive attitude, and a customer-first mindset. The company provides paid training, flexible shifts, and various benefits including a 401K plan, PTO, and bonuses for full-time employees.