Customer Service & Support Specialist

Alside; Omaha (NE); On-site; USD 37,000 - 39,000; Full time

Job summary

Alside is hiring a Service & Support Representative in Omaha to deliver high-quality customer service, process orders, and support outreach efforts. You’ll manage inquiries, resolve issues, and guide customers on products and delivery options.

The role emphasizes relationship-building, accuracy, and safety in a fast-paced setting, with opportunities to learn about building materials and participate in growth initiatives.

Qualifications

• High School diploma or GED required.
• College degree preferred.
• 2–5 years of experience in a retail, wholesale, or customer-facing environment.
• CRM experience preferred, Salesforce recommended.
• Experience with Microsoft Excel, Office, and Outlook.
• General knowledge of the building materials industry preferred.

Responsibilities

• Deliver a consistent, high-quality customer service experience.
• Enter customer orders accurately and ensure proper documentation.
• Resolve customer questions, concerns, and issues professionally.
• Support customer outreach initiatives, including outbound pool calls.
• Develop knowledge of products, services, and delivery capabilities.
• Maintain positive customer relationships and safe work practices.
• Follow company policies and procedures; support branch goals.

Skills

Customer service

Multitasking

Organization

Professional demeanor

Written & verbal communication

Phone engagement

Self-motivation

Tech adoption

Education

High School diploma or GED

College degree preferred

Tools

Salesforce

Microsoft Excel

Microsoft Office

Outlook

Job description

Alside is hiring a Service & Support Representative in Omaha to deliver high-quality customer service, process orders, and support outreach efforts. You’ll manage inquiries, resolve issues, and guide customers on products and delivery options.

The role emphasizes relationship-building, accuracy, and safety in a fast-paced setting, with opportunities to learn about building materials and participate in growth initiatives.