Customer Service & Outreach Specialist

Alside; Greensboro (NC); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Bilingual candidates welcome

Job summary

Alside, part of Associated Materials, LLC, seeks a Customer Service & Support Representative- Building Products to deliver high-quality service, manage orders, resolve issues, and guide product choices. You will also participate in outbound pool calls to expand the Supply Center’s customer base.

Requirements include 2–5 years in customer-facing roles, Salesforce familiarity, and proficiency with Excel/Office. Bilingual candidates are strongly considered. This is an on-site role in Greensboro, NC.

Qualifications

• 2-5 years of experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers
• Preferred experience with a CRM, preferably Salesforce
• Experience with Microsoft Excel, Office, and Outlook

Responsibilities

• Deliver a consistent, high-quality customer service experience
• Respond to customer needs accurately, thoroughly, and in a timely manner
• Develop and maintain a working knowledge of products, services, and delivery capabilities
• Accurately enter customer orders and ensure proper documentation
• Field and resolve customer questions, concerns, and issues professionally
• Support customer engagement initiatives through outbound pool calls to accounts, as needed
• Establish, develop, and maintain positive customer relationships
• Follow all company policies and procedures
• Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.

Skills

Customer service

Multitasking

Time management

Attention to detail

Communication skills

Phone engagement

Self-motivated

Adaptability

Tools

Salesforce

Microsoft Excel

Microsoft Office

Outlook

Job description

Alside, part of Associated Materials, LLC, seeks a Customer Service & Support Representative- Building Products to deliver high-quality service, manage orders, resolve issues, and guide product choices. You will also participate in outbound pool calls to expand the Supply Center’s customer base.

Requirements include 2–5 years in customer-facing roles, Salesforce familiarity, and proficiency with Excel/Office. Bilingual candidates are strongly considered. This is an on-site role in Greensboro, NC.