Customer Service Support Representative

Volt; Springfield (IL); À distance; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental

Vision

Term life

Short term disability

AD&D

401(k)

Sick time

Other paid leaves

EAP

Résumé du poste

Volt is hiring for a Customer Service Support Representative in San Diego, CA (Remote Position). The role involves handling incoming/outgoing calls, creating Salesforce tickets, and supporting cross-functional tasks across platforms.

Ideal candidate will manage multiple tasks in a fast-paced environment, possess strong verbal and written communication, and be comfortable learning new databases. This is a full-time opportunity with on-going training and growth potential.

Qualifications

• Ability to handle multiple tasks in a fast-paced environment.
• Demonstrated prioritization skills to manage competing demands.
• Self-starter with ability to work independently and as part of a team.
• Proficiency across multiple software platforms, including Salesforce.

Responsabilités

• Answering incoming and outgoing calls and routing or creating Salesforce tickets.
• Assist in other tasks and take on side tasks beyond Salesforce.
• Communicate payment status on behalf of providers we negotiate with.
• Maintain professional email etiquette and effective written communication.
• Collaborate across teams in a cross-functional environment.

Connaissances

Multitasking

Prioritization

Teamwork

Communication

Software proficiency

Outils

Salesforce

Description du poste

Build your future with Volt!

Volt is immediately hiring for Customer Service Support Representative in San Diego, CA (Remote Position)

As a Customer Service Support, you will:

• Answering incoming and outgoing phone calls and either handling, transferring to a negotiator, or setting up Salesforce tickets.
• Willing to train and assist in other tasks and take on one or two side tasks outside of Salesforce.
• Provide payment status on behalf of the providers we negotiate with.
• Have highly effective oral and written communication skills, including business email etiquette.
• Excels in a highly collaborative environment where your input and insight are required and encouraged as part of a cross functional member.
• Is comfortable learning to use various databases. Role is across multiple platforms.
• Tasks outside Salesforce may include data entry or QA, attaching files and emails into bill records, working non-negotiator queues, coverage when teammates are out of office, or other similar tasks.
• Salesforce tasks may include setting up tickets for call escalations, pulling bill images, locating provider phone numbers, and handling other negotiator or customer requests.

Contract & Hours

This is a full-time opportunity!

Pay Rate

Pay Rate: $17.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

The ideal candidate will have:

• Experience handling multiple tasks/projects in a fast-paced environment.
• Ability to dynamically prioritize.
• Must be a self-starter with proven ability to work independently and within a team.
• Must be able to work in multiple software platforms.
• Having Auto Insurance background or Workers' Compensation experience is a plus.

Benefits

• health
• dental
• vision
• term life
• short term disability
• AD&D
• 401(k)
• Sick time
• other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email [e-mail] or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.