Remote Customer Support Specialist — Fast-Paced & Collaborative

Volt; Springfield (IL); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Term life

Short term disability

AD&D

401(k)

Sick time

Other paid leaves

EAP

Job summary

Volt is hiring for a Customer Service Support Representative in San Diego, CA (Remote Position). The role involves handling incoming/outgoing calls, creating Salesforce tickets, and supporting cross-functional tasks across platforms.

Ideal candidate will manage multiple tasks in a fast-paced environment, possess strong verbal and written communication, and be comfortable learning new databases. This is a full-time opportunity with on-going training and growth potential.

Qualifications

• Ability to handle multiple tasks in a fast-paced environment.
• Demonstrated prioritization skills to manage competing demands.
• Self-starter with ability to work independently and as part of a team.
• Proficiency across multiple software platforms, including Salesforce.

Responsibilities

• Answering incoming and outgoing calls and routing or creating Salesforce tickets.
• Assist in other tasks and take on side tasks beyond Salesforce.
• Communicate payment status on behalf of providers we negotiate with.
• Maintain professional email etiquette and effective written communication.
• Collaborate across teams in a cross-functional environment.

Skills

Multitasking

Prioritization

Teamwork

Communication

Software proficiency

Tools

Salesforce

Job description

Volt is hiring for a Customer Service Support Representative in San Diego, CA (Remote Position). The role involves handling incoming/outgoing calls, creating Salesforce tickets, and supporting cross-functional tasks across platforms.

Ideal candidate will manage multiple tasks in a fast-paced environment, possess strong verbal and written communication, and be comfortable learning new databases. This is a full-time opportunity with on-going training and growth potential.