Customer Service Support Coordinator

Dahl Consulting; Minneapolis (MN); Híbrido; USD 28.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Training provided

Descripción de la vacante

Dahl Consulting is partnering with a nonprofit organization to recruit a Customer Service Support Coordinator in Minneapolis. The role focuses on donor relations, gift processing, and high-quality service across phone, email, mail, and online channels in a busy year-end period.

You will maintain donor records, assist with charitable gifts, and collaborate with teams to improve donor experience while ensuring data accuracy in CRM systems.

Formación

• Strong customer service mindset with positive donor experience.
• Excellent written and verbal communication skills.
• Ability to handle sensitive donor interactions with compassion.
• Accurate data entry and attention to detail.
• Experience with CRM and donor databases, preferably Salesforce.

Responsabilidades

• Serve as primary contact for donor and customer inquiries via multiple channels.
• Provide professional, compassionate service while resolving questions.
• Assist with donation processing and record maintenance.
• Update donor data in Salesforce/CRM systems and ensure accuracy.
• Support reconciliation, reporting, and year-end tax summary communications.

Conocimientos

Customer service

Communication

Data entry

CRM systems

Salesforce

Empathy

Organization

Educación

High school diploma or GED

Equivalent experience

Herramientas

CRM platforms

Salesforce

Descripción del empleo

Title: Customer Service Support Coordinator Location: Minneapolis, MN | Hybrid Job Type: Contract (2 months) Compensation: $20.00 - $22.00 per hour (W2) Industry: Healthcare

About the Role

Our staffing firm is partnering with a mission-driven nonprofit organization dedicated to advancing life-saving research and supporting families impacted by childhood cancer. We are seeking a Customer Service Support Coordinator to provide exceptional donor and customer service during a busy year-end giving season. This hybrid role is ideal for someone who enjoys helping others, excels in communication, and can remain professional and compassionate when assisting individuals during sensitive situations. The Customer Service Support Coordinator serves as a primary point of contact for donors and supporters, handling inquiries, processing donations, maintaining accurate records, and ensuring a positive experience across multiple communication channels. Training will be provided.

Job Description

As the Customer Service Support Coordinator, you will support donor relations and gift processing efforts while delivering outstanding customer service. You will interact with donors by phone, email, mail, and online channels, assist with donation processing and record maintenance, and help ensure accurate data management throughout the organization.

Responsibilities

• Serve as a primary point of contact for donor and customer inquiries via phone, email, mail, SMS, and web channels
• Provide professional, compassionate service while resolving questions and concerns
• Assist donors with giving-related requests, including tribute gifts, recurring donations, tax receipt requests, donation designations, stock gifts, and online donation support
• Accept and process donations received by phone
• Maintain detailed records of donor interactions, feedback, and transactions
• Update donor and constituent information within Salesforce and CRM systems
• Process one-time and recurring donations while ensuring data accuracy and compliance requirements are met
• Support daily donation reconciliation, reporting, and financial documentation activities
• Prepare year-end tax summary letters and acknowledgement communications as needed
• Collaborate with internal teams to improve donor experience and operational processes
• Assist with special projects and other administrative duties as assigned

Qualifications

• Strong customer service skills with a commitment to providing a positive experience
• Excellent verbal and written communication skills
• Ability to handle emotional, distressed, or frustrated callers with patience, empathy, and professionalism
• Strong attention to detail and accurate data entry skills
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Professional judgment and ability to maintain confidentiality
• Adaptability and flexibility when responding to varying customer needs
• Direct customer service experience in any industry
• High school diploma, GED, or equivalent combination of education and experience
• Basic computer proficiency and ability to learn CRM systems

Preferred

• 1-2 years of customer service, donor services, administrative support, call center, or related experience
• Previous data entry experience
• Experience working with CRM platforms such as Salesforce
• Experience in nonprofit, retail, hospitality, food service, healthcare, or other service-focused environments
• Familiarity with donation processing, fundraising support, or constituent relations
• Associate's degree or bachelor's degree in any field

Benefits

• Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.