Customer Issue Resolution Analyst

Dahl Consulting; Eagan (MN); Vor Ort; USD 34.000 - 48.000; Teilzeit

Zusammenfassung

Dahl Consulting is seeking a Customer Issue Resolution Analyst in Eagan, MN. The contractor will investigate and resolve customer account issues, support collections, and partner with cross-functional teams to improve operations and customer satisfaction.

This role emphasizes analytical problem-solving, customer relations, and process improvement in a healthcare-adjacent setting. Responsibilities include handling disputes, maintaining case records, and driving initiatives to enhance service

Qualifikationen

• Bachelor's degree and a minimum of 2 years of combined experience in: Finance Accounting Customer Service Accounts Receivable Accounts Payable Related business operations roles OR High School Diploma or GED and a minimum of 6 years of combined experience in: Finance Accounting Customer Service Accounts Receivable Accounts Payable Related business operations roles

Aufgaben

• Analyze customer accounts, payment activity, disputes, delinquency trends, and credit-related concerns to identify root causes and implement corrective actions.
• Collaborate with account owners and cross-functional stakeholders to improve customer experience and operational efficiency.
• Build and maintain strong relationships with customers, sales teams, and internal business partners.
• Manage collection activities and support the resolution of past-due balances.
• Receive, investigate, and resolve customer inquiries and complaints received through phone and email channels.
• Process customer credits, adjustments, and other transaction-related documentation while ensuring accuracy and compliance.
• Maintain detailed case records and provide timely updates through established case management processes.
• Identify process improvement opportunities and support initiatives that enhance service levels and operational effectiveness.
• Establish trust and credibility with internal and external stakeholders through responsiveness, accountability, and professionalism.

Jobbeschreibung

Title: Customer Issue Resolution Analyst

Location: Eagan, MN Job Type: Contract (6 months) Compensation: $25-35/hr Industry: Medical Device

About the Role

Our client, a global leader in healthcare innovation, is seeking a Customer Issue Resolution Analyst to support its Commercial Operations team. This organization develops advanced solutions at the intersection of healthcare, technology, data science, and material science, helping healthcare providers improve patient outcomes while driving operational excellence. In this role, you will serve as a key liaison between customers and internal business partners, resolving complex account and transaction issues, supporting collections activities, and driving process improvements. This position is ideal for an analytical, customer-focused professional who enjoys problem-solving, collaboration, and delivering exceptional service in a fast-paced healthcare environment.

Job Description

The Customer Issue Resolution Analyst is responsible for investigating and resolving customer account issues, managing dispute resolution activities, and partnering with cross-functional teams to improve operational performance and customer satisfaction. This role combines analytical problem-solving, customer relationship management, and process improvement to ensure timely issue resolution and minimize business risk.

Key Responsibilities

• Analyze customer accounts, payment activity, disputes, delinquency trends, and credit-related concerns to identify root causes and implement corrective actions.
• Collaborate with account owners and cross-functional stakeholders to improve customer experience and operational efficiency.
• Build and maintain strong relationships with customers, sales teams, and internal business partners.
• Manage collection activities and support the resolution of past-due balances.
• Receive, investigate, and resolve customer inquiries and complaints received through phone and email channels.
• Process customer credits, adjustments, and other transaction-related documentation while ensuring accuracy and compliance.
• Maintain detailed case records and provide timely updates through established case management processes.
• Identify process improvement opportunities and support initiatives that enhance service levels and operational effectiveness.
• Establish trust and credibility with internal and external stakeholders through responsiveness, accountability, and professionalism.

Qualifications Required

Bachelor's degree and a minimum of 2 years of combined experience in: Finance Accounting Customer Service Accounts Receivable Accounts Payable Related business operations roles OR High School Diploma or GED and a minimum of 6 years of combined experience in: Finance Accounting Customer Service Accounts Receivable Accounts Payable Related business operations roles

Preferred Qualifications

• Experience with B2B collections and commercial accounts.
• Background in accounts receivable dispute management.
• Knowledge of credit risk assessment and financial statement analysis.
• Experience negotiating payment resolutions and managing customer account issues.
• Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Power BI.
• Strong organizational, communication, and interpersonal skills.
• Demonstrated experience driving process improvements and supporting change management initiatives.
• Experience participating in or leading Lean Six Sigma projects, continuous improvement programs, or cross-functional teams.
• Ability to analyze data, identify trends, and recommend solutions that improve operational performance and customer satisfaction.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

Equal Opportunity Statement

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!