Client Support Specialist

Lkjordan; Houston (TX); On-site; USD 22,000 - 33,000; Part time

Job summary

L.K. Jordan & Associates in Houston, TX is seeking a detail-oriented Donor Services Specialist for a temporary assignment with a nonprofit.

You will respond to donor inquiries by phone and email, process acknowledgments, and maintain accurate donor records in Raiser's Edge. Ideal candidates have strong administrative and customer service skills, experience with CRM systems, and the ability to handle confidential information with discretion.

Qualifications

• 2+ years of administrative support or customer service experience.
• Experience responding to donor inquiries via phone and email.
• Proficiency in Microsoft Office and data entry with attention to detail.

Responsibilities

• Respond to donor inquiries by email and phone within 24 hours.
• Prepare and manage donor acknowledgment letters and correspondence.
• Maintain accurate donor records and update database entries.
• Coordinate processing, review, printing, and mailing of acknowledgments.
• Assist with Raiser's Edge data uploads and reporting.
• Maintain confidentiality and professionalism in donor communications.
• Collaborate with other departments and support volunteer activities.

Skills

Customer service

Administrative support

Data entry

Microsoft Office

Communication

Confidentiality

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Raiser's Edge CRM

Job description

Donor Services Specialist (Temporary)

Location: Houston, TX

Employment Type: Temporary

Job Summary

L.K. Jordan & Associates is seeking a detail-oriented and customer-focused Donor Services Specialist for a temporary opportunity with a nonprofit organization in Houston. This position supports donors by responding to phone and email inquiries, managing donor acknowledgment letters, maintaining database accuracy, and assisting with matching gift portals and donor reports. The ideal candidate will have strong administrative and customer service skills, excellent written and verbal communication, and the ability to handle confidential donor information with professionalism and discretion.

Key Responsibilities

• Respond to donor inquiries through email and phone within a 24-hour timeframe.
• Return donor calls promptly and update seasonal voicemail messages.
• Prepare, update, and manage donor acknowledgment letters and correspondence.
• Coordinate the processing, review, printing, and mailing of donor acknowledgments.
• Manage outgoing mail and maintain office supplies and mailing equipment.
• Confirm matching gifts, update portal credentials, and download donor reports.
• Maintain accurate donor records and update information received through returned mail, emails, and departmental requests.
• Assist with uploading donor information into the Raiser's Edge database.
• Lead ongoing database maintenance efforts and help ensure data integrity.
• Maintain accurate procedures, documentation, best practices, and operational guidelines.
• Coordinate onsite volunteer projects and provide general administrative support to the Donor Services team.
• Maintain strict confidentiality when handling sensitive donor information.
• Collaborate with other departments to support donor services operations.

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in administrative support or customer service.
• Experience responding to phone and email inquiries and providing organizational information.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Strong 10-key data entry skills and the ability to pass a 10-key assessment.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional judgment, integrity, and the ability to maintain confidentiality.
• Ability to work effectively with the public, team members, and other departments.

Preferred Qualifications

• At least 1 year of experience in nonprofit development.
• Experience with Raiser's Edge or another customer relationship management (CRM) database.
• Bilingual English/Spanish communication skills.

Work Environment and Requirements

• Reliable attendance and punctuality are essential.
• Primarily office-based work involving computer use, data entry, phone calls, and administrative tasks.
• Must be comfortable handling confidential information and maintaining accurate records.
• May be required to provide schedule flexibility during disaster response, community events, or organizational events.
• Must be legally authorized to work in the United States.