Customer Service Support

MillerKnoll, Inc.; San Francisco (CA); On-site; USD 35,817 - 39,950; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental, Vision

Health Savings Account

Dependent Day Care Savings Account

Life Insurance

Disability and Other Insurance Plans

Paid Time Off

Holidays

401(k)

Short/Long Term Disability

Job summary

A leading furniture manufacturer seeks a detail-oriented Customer Service Support professional in San Francisco. The candidate will manage customer inquiries, ensure accurate order processing, and maintain organized records. Key qualifications include a high school diploma, proficiency in Microsoft Office, and strong communication skills. The role offers a compensation range of $26 - $29 per hour, competitive benefits including medical insurance and a 401(k), and a commitment to equal opportunity employment.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems (e.g., DocuWare).
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and provide prompt assistance.
• Collect and verify information required for order fulfillment.
• Complete motor programming charts accurately.
• Manage shipping status report and assess sales tax liabilities.
• Process and collect outstanding balances from customers.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders.

Skills

Attention to detail

Organizational skills

Communication skills

Interpersonal abilities

Proficiency in Microsoft Office Suite

Familiarity with document management systems

Multitasking

Education

High school diploma or equivalent

Associate degree preferred

Tools

DocuWare

Job description

Position Title: Customer Service Support

Reports To: Customer Service Supervisor

Summary

We are seeking a detail-oriented and proactive Customer Service Support professional to join our team. This role is essential in ensuring smooth order processing and exceptional customer service. The ideal candidate will be responsible for maintaining accurate records and supporting various operational tasks to facilitate efficient order fulfillment and customer interaction.

Primary Responsibilities

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify outstanding information required for order fulfillment.
• Complete motor programming charts accurately and efficiently.
• Manage shipping status report and assess applicable sales tax liabilities.
• Process and collect outstanding balances from customers.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders into DocuWare.

Qualifications & Experience

• High school diploma or equivalent; Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems (e.g., DocuWare).
• Ability to multitask and prioritize in a fast-paced environment.

Compensation

Compensation range for this role is $26.00 - $29.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors. You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

Benefits

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

EEO & Disability Statement

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.