Customer Service Representative

RelaDyne LLC; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

RelaDyne LLC is seeking a motivated Customer Service Representative in Houston, Texas. This role is essential in providing sales and administrative support through accurate order processing and exceptional communication, ensuring top-notch customer service.

The ideal candidate should have a background in customer service or administration, proficient in Microsoft Office and CRM systems, and able to manage multiple tasks in a fast-paced environment.

We are an equal opportunity employer committed to accessibility.

Qualifications

• Prior experience in customer service or administrative roles preferred.
• Strong organizational skills and attention to detail required.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Process sales and purchase orders accurately.
• Respond to customer inquiries and coordinate service.
• Assist with data entry and order tracking.

Skills

Customer service experience

Organizational skills

Communication skills

Proficiency in Microsoft Office

CRM or ERP experience

Job description

We’re looking for a motivated and organized Customer Service Representative who thrives in a fast‑paced environment. This role plays a key part in supporting Sales and Customer Service through accurate order processing, strong communication, and dependable administrative support, all to help deliver an outstanding customer experience.

Key Responsibilities

Sales & Administrative Support

• Enter and process sales orders, purchase orders, and related documentation
• Provide administrative support to the Sales team
• Assist with order setup, updates, and account maintenance
• Maintain accurate customer records and documentation

Customer & Internal Support

• Respond to basic customer inquiries and route requests as needed
• Coordinate with Sales, Customer Service, and Operations to ensure timely service
• Communicate accurate order and service information to customers

Operational & Order Support

• Track and update orders, schedules, and internal systems
• Assist with parts quoting and order entry
• Help ensure accurate data entry to support billing and reporting
• Escalate discrepancies or missing information for resolution

Qualifications

• Previous customer service or administrative experience preferred
• Ability to manage multiple tasks in a fast‑paced environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with CRM or ERP systems a plus
• Strong written and verbal communication skills
• Customer-focused mindset
• Team collaboration
• Time management
• Adaptability and willingness to learn

Know Your Rights: Workplace Discrimination is Illegal

Equal Opportunity Employer/Disability/Veterans

RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, or status. We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.