Customer Support Specialist

BroadBean; Missouri; On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid time off

401(k) Savings and Trust Plan with公司匹配

Company Pension Plan

Continuing education

Job summary

BroadBean in Missouri is seeking a Customer Account Specialist to manage assigned accounts, maintain responsive communication, and drive order processing and invoicing. You will coordinate shipments, verify pricing, and monitor status to ensure timely delivery.

The role emphasizes strong customer service, professional communication, and cross-functional support across front office and logistics teams. On-site position with competitive pay range.

Qualifications

• High School Diploma and 5 years' experience in an office environment and relevant experience as described.
• Ability to listen and interpret customer needs.
• Knowledge of concepts, practices, and procedures within the manufacturing industry.
• Experience with office and facilities coordination and basic leadership and management knowledge.
• Strong written and verbal communication; able to work without supervision.

Responsibilities

• Facilitate order processing, shipment coordination, and resolution of customer requests.
• Serve as primary point of contact for assigned customer accounts.
• Enter and maintain all customer orders accurately; verify pricing and delivery timelines.
• Coordinate shipments with warehouse personnel and prepare shipping documentation.
• Generate invoices for all completed orders; monitor past-due balances.

Skills

Customer service

Communication

Office coordination

Multitasking

Education

High School Diploma

Tools

Microsoft Office

LN software

Job description

JOB DESCRIPTION

Essential Functions

• Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests.

Customer Account Management

• Serve as primary point of contact for assigned customer accounts.
• Maintain professional and responsive communication with customers.
• Build and maintain strong customer relationships.

Order Management & Processing

• Enter and maintain all customer orders accurately.
• Verify pricing, quantities, and delivery timelines.
• Monitor order status and ensure timely completion.
• Enter all sample requests and monitor for timely shipments.

Shipping & Logistics Coordination

• Schedule pickups and coordinate shipments with warehouse personnel.
• Prepare and verify shipping documentation for accuracy and compliance.
• Communicate shipment details with customers.
• Monitor outbound shipments for correct shipping documents, placards and necessary paperwork.

Invoicing & Accounts Receivable Support

• Generate invoices for all completed orders.
• Monitor assigned customer accounts for past-due balances.
• Perform basic follow-up and notify management of outstanding issues.

Customer Performance & Activity Monitoring

• Review customer order trends compared to prior periods.
• Identify inactive or declining accounts.
• Conduct proactive outreach to maintain engagement and identify opportunities.

Customer Issue & Quality Complaint Intake

• Serve as initial point of contact for customer concerns or product issues.
• Gather detailed and structured information using standard intake procedures.
• Document and elevate issues appropriately to management.

Front Office & General Support

• Answer incoming calls and direct inquiries appropriately.
• Greet and assist visitors as needed.
• Maintain a professional front-office presence.
• Open, stamp and distribute mail daily.

Purchasing & Administrative Support

• Order office and facility supplies as assigned.
• Enter requisitions for non-inventory purchases as required.

Additional Responsibilities

• Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies.
• Suggest improvements for safety and compliance.
• Promptly reports any safety incidents and participates in incident investigations as requested.
• Support team members and provide cross-functional assistance as needed.
• Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday.
• Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management. Position should be proficient and able to handle the transfer of duties as required, whether permanent or in case of absence.
• Other duties as assigned by management.

Minimum Requirements

• Minimum education and experience: High School Diploma and 5 years' experience in an office environment and relevant experience as described.
• Specialized technical/aptitude experience: Ability to listen and interpret customer needs.
• Knowledge of commonly used concepts, practices, and procedures within the manufacturing industry.
• Demonstrated comprehensive knowledge of office and facilities coordination and basic leadership and management knowledge.
• Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
• Ability to interact and communicate effectively and professionally verbally and in writing, and to provide exceptional service internally and externally.
• Demonstrated ability to problem solve and execute job related tasks and project responsibilities independently, exercising judgment in the areas of customer relations, shipping logistics and handling of materials.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Relevant computer skills for this position include knowledge and experience with Microsoft Office applications; experience using LN preferred.
• Displays adaptability in learning the use of relevant software and displays comprehension of fundamental computer practices and database management.
• Outstanding interpersonal relationship building and employee coaching and development skills.

Physical Demands

• While performing the duties of this position the employee is regularly required to sit and talk and hear.
• The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.
• The employee is frequently required to stand, walk, bend and reach, and may occasionally ride in a motor vehicle.
• The employee must frequently lift and/or move up to 15 lbs. and occasionally lift and/or move up to 50 lbs.
• This position may require the employee to handle or ship hazardous materials and hazardous waste in accordance with applicable regulations found in in 40 and 49 CFR.

Benefits and Compensation

The pay range for this role is $25.00- $30.00. Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance, internal equity, among other qualifying criteria permitted by law.

• health insurance
• paid holidays
• paid time off
• 401(k) Savings and Trust & Plan with company match
• Company Pension Plan
• continuing education

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.