Customer Service Support

MillerKnoll, Inc. in; San Francisco (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Paid time off

Job summary

Holly Hunt, part of MillerKnoll, is seeking a detail-oriented Customer Service Support to join our team in San Francisco. The role ensures smooth order processing, accurate recordkeeping, and strong customer interactions, with focus on supporting operational tasks for efficient fulfillment.

The ideal candidate has a high school diploma (associate degree preferred), prior customer service or admin support experience, and proficiency with Microsoft Office and DocuWare.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems (DocuWare).
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify outstanding information required for order fulfillment.
• Complete motor programming charts accurately and efficiently.
• Manage shipping status report and assess applicable sales tax liabilities.
• Process and collect outstanding balances from customers.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders into DocuWare.

Skills

Customer service

Detail-oriented

Communication

MS Office

DocuWare

Multitasking

Organizational skills

Education

High school diploma

Associate degree preferred

Tools

DocuWare

Microsoft Office

Job description

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Customer Service Support
Reports To: Customer Service Supervisor

Position Summary:
We are seeking a detail-oriented and proactive Customer Service Support professional to join our team. This role is essential in ensuring smooth order processing and exceptional customer service. The ideal candidate will be responsible for maintaining accurate records and supporting various operational tasks to facilitate efficient order fulfillment and customer interaction.

PRIMARY RESPONSIBILITIES

• Answer incoming customer calls and provide prompt, courteous assistance.
• Collect and verify outstanding information required for order fulfillment.
• Complete motor programming charts accurately and efficiently.
• Manage shipping status report and assess applicable sales tax liabilities.
• Process and collect outstanding balances from customers.
• Manage Will Call reports.
• Enter order samples.
• Maintain organized records by scanning and uploading orders into DocuWare.

QUALIFICATIONS & EXPERIENCE

• High school diploma or equivalent; Associate degree preferred.
• Previous experience in customer service or administrative support is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with document management systems (e.g., DocuWare).
• Ability to multitask and prioritize in a fast-paced environment.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $26.00 - $29.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail] .