Customer Service Supervisor: Team Leader & Trainer

Whole Foods Market; Dayton, Northern (OH, KY); Hybrid; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Team member perks

Job summary

Whole Foods Market IP. L.P. is seeking a Store Support Supervisor in Dayton, OH to assist with scheduling, supervision, and day-to-day flow of the Store Support Team.

You will support the Store Support Team Leader and Associate Team Leaders to ensure smooth operations and exceptional customer service. The role requires 12+ months of retail experience, strong leadership, and the ability to train new Team Members while maintaining store procedures and safety standards.

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 pounds.
• Stand/walk 6-8 hours in an 8-hour shift.
• Work in a wet and cold environment.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Trains Team Members with learning checklists and materials.
• Maintains clean stock and proper rotation of products.
• Resolves customer situations and ensures high service standards.
• Communicates team concerns to leadership and supports store initiatives.
• Performs performance evaluations and supports team morale.

Skills

Supervisory skills

Team training

Customer service

Store procedures

Interpersonal skills

Leadership

Inventory management

Mathematics

MS Office

Email proficiency

Tools

Electric pallet jacks

Box cutters

Operations software

Microsoft Office

Job description

Whole Foods Market IP. L.P. is seeking a Store Support Supervisor in Dayton, OH to assist with scheduling, supervision, and day-to-day flow of the Store Support Team.

You will support the Store Support Team Leader and Associate Team Leaders to ensure smooth operations and exceptional customer service. The role requires 12+ months of retail experience, strong leadership, and the ability to train new Team Members while maintaining store procedures and safety standards.