Customer Service Supervisor — Team Leader & Coach

Smart Care; Indiana (PA); On-site; USD 45,000 - 60,000; Full time

Job summary

Smart Care is seeking a Customer Service Supervisor to lead a team of Customer Service Agents in Fishers, Indiana. The role focuses on providing direction, coaching, and training to ensure high-quality service for field customers.

You will handle performance appraisals, monitor KPIs, and drive improvements in dispatch practices while collaborating across departments. Strong communication and multitasking are essential in this fast-paced environment.

Qualifications

• 2+ years’ experience in Customer Service or equivalent order processing experience.
• Strong written and oral communication skills are essential.
• Proven ability to train and guide a team in a fast-paced environment.

Responsibilities

• Provide work direction and supervision to Customer Service Agents.
• Monitor performance and coach to meet daily and monthly objectives.
• Improve dispatch practices and review metrics and objectives.
• Address issues raised by customers and colleagues.
• Conduct new associate training and ongoing development.

Skills

Customer Service

Communication

Multitasking

Time Management

MS Office

Education

Bachelor's degree

Job description

Smart Care is seeking a Customer Service Supervisor to lead a team of Customer Service Agents in Fishers, Indiana. The role focuses on providing direction, coaching, and training to ensure high-quality service for field customers.

You will handle performance appraisals, monitor KPIs, and drive improvements in dispatch practices while collaborating across departments. Strong communication and multitasking are essential in this fast-paced environment.