Lead Customer Service Supervisor - Call Center

Gainbridge; Zionsville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life Insurance

Short and Long-Term Disability

Employee Assistance Program

Job summary

Group 1001 Insurance is seeking a Contact Center Supervisor in Indiana to lead Customer Service Coordinators, ensuring service standards and policy adherence. You will coach staff, monitor performance, and partner with leaders to align on goals.

Strong knowledge of life insurance and annuities is required, with a focus on delivering high-quality customer service. The role emphasizes coaching, hiring support, and the ability to manage multiple initiatives in a fast-paced environment while

Qualifications

• 3+ years supervising employees in life insurance-related field.
• 4+ years experience in customer service/call center operations.
• Knowledge of Fixed, Fixed Index, and Variable annuities.
• Strong written and verbal communication with management.
• Analytical, problem-solving, organizational, and math skills.
• Ability to engage, retain and develop talent.

Responsibilities

• Direct staff to meet service delivery goals and policies.
• Coach and mentor Customer Service Coordinators.
• Monitor service levels and quality.
• Address escalated calls and resolve issues.
• Assist with hiring and staffing.

Skills

Supervisory experience

Life insurance knowledge

Annuity products knowledge

Communication skills

Problem solving

Time management

Education

Bachelor’s degree preferred

Associates degree preferred

Job description

Group 1001 Insurance is seeking a Contact Center Supervisor in Indiana to lead Customer Service Coordinators, ensuring service standards and policy adherence. You will coach staff, monitor performance, and partner with leaders to align on goals.

Strong knowledge of life insurance and annuities is required, with a focus on delivering high-quality customer service. The role emphasizes coaching, hiring support, and the ability to manage multiple initiatives in a fast-paced environment while