Customer Service Supervisor: Pricing & Logistics Leadership

Starkist Co.; Reston (VA); Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

StarKist Co. in Reston, VA seeks a Supervisor, Customer Service to lead the team in inputting orders and delivering excellent service. Responsibilities include pricing accuracy, issue resolution, and cross-functional collaboration to meet customer needs.

The role requires a Bachelor’s degree in Business or related field, 5–7 years in Customer Service, and strong knowledge of sales, pricing, and logistics processes. Local candidates only; on-site work.

Formación

• Bachelor’s degree in Business or related field is required.
• 5-7 years experience in Customer Service.
• Thorough understanding of Sales and Marketing functions related to pricing/promotional activity of orders/invoices.
• MS Excel skills is preferred.
• SAP experience is strongly preferred.
• Experience in Supply Chain.
• Knowledge of corporate policies and compliance.
• Demonstrated success using team-driven approaches.
• Ability to communicate with positive people skills.

Responsabilidades

• Provide superior customer service through accurate pricing and timely delivery.
• Supervise daily team activities and train new hires.
• Monitor service levels and coordinate with Sales, PPIC, Accounting, Transportation, Warehousing, and others.
• Present service issues and concepts to stakeholders.
• Ensure coverage during absences and handle calls, emails, and orders.
• Develop, train, and motivate CSRs to meet objectives.
• Set measurable goals aligned with department and customer expectations.
• Improve processes for on-time delivery and accurate invoicing.
• Redesign and simplify business workflows.
• Monitor scorecards to meet customer needs.

Conocimientos

Customer service

Team leadership

Communication

Educación

Bachelor's degree in Business or related field

Herramientas

SAP

MS Excel

Descripción del empleo

StarKist Co. in Reston, VA seeks a Supervisor, Customer Service to lead the team in inputting orders and delivering excellent service. Responsibilities include pricing accuracy, issue resolution, and cross-functional collaboration to meet customer needs.

The role requires a Bachelor’s degree in Business or related field, 5–7 years in Customer Service, and strong knowledge of sales, pricing, and logistics processes. Local candidates only; on-site work.