Customer Experience Supervisor – Orders & Fulfillment

Nissin Foods (USA) Co., Inc.; South Carolina; On-site; USD 77,000 - 90,000; Full time

Job summary

Nissin Foods (USA) Co., Inc. seeks a Customer Service Supervisor to oversee order fulfilment and related processes in a fast-paced environment.

You will supervise the team, interact with customers, brokers and the sales group, and drive continuous improvement of service levels. The role requires a Bachelor’s degree and 3–5 years in customer service with at least 2 years in a supervisory capacity, plus experience with EDI and cross-functional collaboration.

Qualifications

• Bachelor's degree or higher with related experience.
• 3-5 years in customer service; 2 years in supervisory role.
• Experience coordinating with brokers, sales and accounting functions.

Responsibilities

• Monitor customer order fulfilment and elevate shortfalls to meet expectations.
• Track KPIs and report improvements to stakeholders.
• Manage chargebacks/penalties and advise corrective actions.
• Coordinate with distribution and logistics to resolve issues.
• Process non-EDI orders and follow up on broker complaints.

Skills

Customer service

Supervisory experience

Education

Bachelor's degree

Tools

EDI system

Job description

Nissin Foods (USA) Co., Inc. seeks a Customer Service Supervisor to oversee order fulfilment and related processes in a fast-paced environment.

You will supervise the team, interact with customers, brokers and the sales group, and drive continuous improvement of service levels. The role requires a Bachelor’s degree and 3–5 years in customer service with at least 2 years in a supervisory capacity, plus experience with EDI and cross-functional collaboration.