Supervisor, Customer Service

Starkist Co.; Reston (VA); Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

StarKist Co. in Reston, VA seeks a Supervisor, Customer Service to lead the team in inputting orders and delivering excellent service. Responsibilities include pricing accuracy, issue resolution, and cross-functional collaboration to meet customer needs.

The role requires a Bachelor’s degree in Business or related field, 5–7 years in Customer Service, and strong knowledge of sales, pricing, and logistics processes. Local candidates only; on-site work.

Formación

• Bachelor’s degree in Business or related field is required.
• 5-7 years experience in Customer Service.
• Thorough understanding of Sales and Marketing functions related to pricing/promotional activity of orders/invoices.
• MS Excel skills is preferred.
• SAP experience is strongly preferred.
• Experience in Supply Chain.
• Knowledge of corporate policies and compliance.
• Demonstrated success using team-driven approaches.
• Ability to communicate with positive people skills.

Responsabilidades

• Provide superior customer service through accurate pricing and timely delivery.
• Supervise daily team activities and train new hires.
• Monitor service levels and coordinate with Sales, PPIC, Accounting, Transportation, Warehousing, and others.
• Present service issues and concepts to stakeholders.
• Ensure coverage during absences and handle calls, emails, and orders.
• Develop, train, and motivate CSRs to meet objectives.
• Set measurable goals aligned with department and customer expectations.
• Improve processes for on-time delivery and accurate invoicing.
• Redesign and simplify business workflows.
• Monitor scorecards to meet customer needs.

Conocimientos

Customer service

Team leadership

Communication

Educación

Bachelor's degree in Business or related field

Herramientas

SAP

MS Excel

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Supervisor, Customer Service

Logistics & Planning Regular Full-Time Reston, VA, US

2 days ago Requisition ID: 1318

This position is located in Reston, VA
This position is not remote work
US Citizenship or Green Card Holder - no sponsorship available

PURPOSE

• The Supervisor, Customer Service c oordinates team to input customer orders in order to provide optimum levels of customer service to StarKist customers including pricing/service issue resolution through accurate analysis/coding that conforms to StarKist’s Marketing, Pricing, Financial and Logistic policies.

PRINCIPAL ACCOUNTABILITIES

• Provide superior customer service to customers through accurate pricing of product ordered and ensuring timeliness of delivery.
• Responsible for supervising team in daily activities/issues along with training of new hires.
• Track service level performance, communicate and work collaboratively amongst various departments/principles both internally and externally developing programs that fulfill assigned customer’s requirements (Broker, Sales, PPIC, Accounting, Transportation, Warehousing, etc) in the most efficient manner.
• Address and present service issues/concepts.
• Provide optimum coverage when team members are sick, on vacation, or on business travel including handling phone calls, emails and order processing.
• Develop, train, and motivate CSRs to effectively achieve corporate objectives.
• Establish and rollout of goals for team members aligned with department, corporate and customer expectations.
• Ensure job functions are performed properly and improve individual processes to achieve ‘best’ on time delivery, highest fill rate possible, error free order processing geared toward the ‘perfect’ invoice to achieve optimum efficiency and economy of operations.
• Redesign and simplify business work processes.
• Monitor ‘scorecard’ activity for customer accounts to ensure meeting customer needs.

KNOWLEDGE/EXPERIENCE/COMPETENCIES

• Bachelor’s degree in Business or related field is required
• 5-7 years experience in Customer Service
• Thorough understanding of the Sales and Marketing functions as they relate to pricing/promotional activity of customer orders/invoices.
• MS EXCEL skills is preferred
• SAP experience is strongly preferred
• Experience in Supply Chain
• Knowledge of corporate policies and compliance
• Demonstrated prior success in achieving results using team driven philosophies
• Ability to communicate and exercise very positive people skills.

The approximate pay range for this position is $80,000 to $100,000. This range is provided as a good faith estimate at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, abilities, and geographic location.

StarKist Co. is an Equal Opportunity Employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, ethnicity, age, sex, sexual orientation, gender identity, national origin, religion, marital status, registered domestic partner status, medical condition, disability, military service, pregnancy and related medical conditions, or any other classification protected by federal, state and local laws and ordinances. EOE/AA/Vet/Disability