Customer Service Representative

Kirby Risk; Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Kirby Risk Electrical Supply in Lafayette, IN seeks a Customer Service Representative to be the primary contact for customers, ensuring accurate orders and timely delivery. You will collaborate with outside sales, coordinate with vendors, and support product launches in a fast-paced environment.

The role emphasizes problem-solving, relationship-building, and delivering exceptional service. A strong focus on accuracy, communication, and teamwork is essential for success in this position.

Qualifications

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who's eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

Responsibilities

• Be the go-to contact for customer needs and provide top-tier support.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure on-time delivery of products.
• Support product launches and training events.
• Engage in counter and inside sales, warehousing and inventory management, vendor and customer communications, and order entry and product support.

Skills

Communication skills

Detail oriented

Quick learner

Job description

Posted Thursday, July 30, 2026 at 4:00 AM

Customer Service Representative - Electrical Supply
Lafayette, IN

Are you a customer-focused professional who enjoys problem-solving, building relationships, and working in a fast-paced environment? Do you thrive on delivering exceptional service and being the trusted resource customers rely on?

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You'll join a team that values accuracy, collaboration, and a commitment to excellence.

What You'll Do as a Customer Service Representative

In this multi-faceted role, you'll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You'll:

• Deliver outstanding customer service-exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who's eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.
• Valid driver's license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Schedule: Monday-Friday, 7 am-5 pm, with overtime as needed

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

A Safe Workplace is a Drug-Free Workplace