Customer Service Representative I

Kirby Risk; Mount Vernon (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

Life insurance & EAP

Tuition reimbursement

401(k) with match

Paid Time Off

Job summary

Kirby Risk Electrical Supply in Mt. Vernon, IL is seeking a Customer Service Representative to support customers, vendors, and branch operations. You will help ensure accurate orders, available products, and timely delivery while collaborating with sales and warehouse teams.

The role emphasizes strong communication, reliability, and adaptability in a busy branch setting. Opportunities for promotions and comprehensive benefits accompany a stable, safety-focused work environment.

Qualifications

• College coursework and/or 2+ years of relevant work experience.
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with solid organizational and time-management skills.
• Ability to learn new products, systems, and processes.
• Experience in business-to-business sales or electrical distribution preferred.

Responsibilities

• Provide responsive customer service by phone, email, at the counter, and through order processing.
• Partner with outside sales representatives to support customer accounts and identify solutions.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Assist with product promotions, training opportunities, and other branch initiatives.
• Support daily branch operations, including: Counter and Inside Sales, Warehousing and Inventory Management, Vendor and Customer Communications, Order Entry and Product Support.

Skills

Interpersonal communication

Written communication

Verbal communication

Detail oriented

Time management

Sales experience (B2B/electrical)

Learning agility

Job description

Customer Service Representative – Electrical Supply
Mt. Vernon, IL

Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with customers, support sales efforts, and help keep branch operations running smoothly?

If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.

What You Will Do as a Customer Service Representative

In this role, you'll support customers and branch operations through a variety of responsibilities.

You'll:

• Provide responsive customer service by phone, email, at the counter, and through order processing


• Partner with outside sales representatives to support customer accounts and identify solutions


• Coordinate with vendors to help ensure products are delivered accurately and on schedule


• Assist with product promotions, training opportunities, and other branch initiatives


• Support daily branch operations, including:
  
  
  
  • Counter and Inside Sales
  
  
  • Warehousing and Inventory Management
  
  
  • Vendor and Customer Communications
  
  
  • Order Entry and Product Support
  
  
  
  

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience


• Strong written, verbal, and interpersonal communication skills


• Detail-oriented with solid organizational and time-management skills


• Ability to learn new products, systems, and processes


• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.


• Valid driver's license required


• Ability to work with multi-line phone systems and warehouse operations


• Experience with inventory management and loading/unloading shipments


• Forklift experience a plus


• Schedule: Monday-Friday, 7:00 a.m.-4:00 p.m., with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a leader in electrical supply, manufacturing, and mechanical solutions. We believe in treating people with respect, supporting one another, and providing opportunities for employees to learn and grow throughout their careers.

Many of our team members have built long-term careers with Kirby Risk by taking on new challenges, developing new skills, and growing within the organization.

Benefits That Work for You

We offer a comprehensive benefits package, including:

• Medical, RX, Dental, and Vision insurance


• Life insurance and Employee Assistance Programs


• Tuition reimbursement and on-the-job training


• 401(k) with company match and Profit Sharing


• Paid Time Off (PTO)

Ready to switch things up? Join Kirby Risk.

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

A Safe Workplace is a Drug-Free Workplace