Customer Service Representative

Kirby Risk; Indianapolis (IN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Job summary

Kirby Risk is seeking a Customer Service Representative for our Indianapolis location who will be the go-to person for customers, delivering top-tier support and ensuring orders and inquiries are handled accurately.

You will partner with inside sales, coordinate with vendors, and support warehousing and inventory. The role requires reliability, multi-line phone systems comfort, and a desire to grow within a long-standing electrical supply company.

Qualifications

• 2+ years of relevant work experience or college coursework.
• Strong written, verbal, and interpersonal communication skills.
• Experience in B2B sales or electrical distribution preferred.

Responsibilities

• Be the go-to contact for customer needs, providing top-tier support.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in responsibilities including counter and inside sales, warehousing and inventory management, vendor and customer communications, and order entry.

Skills

Customer service

Communication skills

Attention to detail

Quick learner

Electrical distribution knowledge

Education

College coursework

Job description

Customer Service Representative – Electrical Supply
Indianapolis, IN

Are you the person customers look for when they walk in—because you know your stuff and get things done? Do you enjoy solving problems on the spot, building real relationships at the counter, and being the go-to resource customers trust to keep their jobs moving?

If so, we want you on our team.

AtKirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time. You’ll join a team that values accuracy, collaboration, and a commitment to excellence.

What You’ll Do as a Customer Service Representative

In this multi-faceted role, you’ll be the go-to contact for customer needs, providing top-tier support and ensuring every interaction reflects the Kirby Risk standard of service.

You’ll:

• Deliver outstanding customer service—exceeding expectations and honoring every commitment.
• Partner with outside sales to support customers and strengthen relationships.
• Coordinate with vendors to ensure products are delivered accurately and on schedule.
• Support corporate marketing efforts such as product launches and training events.
• Engage in a variety of responsibilities, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support

Every day is an opportunity to make a difference for our customers and grow within a company that invests in your future.

What Makes You a Great Fit

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with excellent organizational abilities
• Quick learner who’s eager to grow and apply new knowledge
• Experience in business-to-business sales or electrical distribution preferred

What to Expect in This Role

• Ability to lift up to 50 lbs.
• Valid driver’s license required
• Comfort with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Schedule: Monday–Friday, 7 am–5 pm, with overtime as needed

Why Kirby Risk?

Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.

When you join Kirby Risk, you’re not just taking a job—you’re building a career with opportunities for growth and development.

Benefits That Work for You

We offer a comprehensive package designed to support your health, career, and future:

• Medical, RX, Dental, and Vision insurance
• Life insurance & Employee Assistance Programs
• 401(k) with company match & Profit Sharing

Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

A Safe Workplace is a Drug-Free Workplace