Customer Service Supervisor- Patient Accounts

Dayton Children's; Kentucky; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Dayton Children’s in Ohio is seeking an Insurance Billing Supervisor within Patient Financial Services. You will supervise the day-to-day work of the insurance billing team, ensure accurate and timely billing for patient accounts, and collaborate with managers to resolve discrepancies.

This role focuses on maintaining efficient revenue cycle operations, overseeing billing operations, providing training, and monitoring performance while ensuring compliance with healthcare regulations.

Qualifications

• High school diploma required.
• Minimum of 2 years of experience in patient financial services or healthcare billing.
• Strong communication and interpersonal skills.
• Ability to work tactfully with patients, staff, and interdepartmental customers.
• Proficient in supervising billing and collection processes.
• Strong analytical and problem-solving skills.
• Ability to lead and motivate a team.
• Knowledge of healthcare billing regulations and compliance requirements.
• Excellent organizational and time-management skills.

Responsibilities

• Supervise the day-to-day work of the insurance billing team(s).
• Ensure accurate, timely billing processes for patient accounts.
• Supervise billing staff and ensure compliance with regulations and hospital policies.
• Collaborate with manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency.
• Maintain efficient operational workflow for day-to-day insurance accounts receivable management.
• Oversee billing operations, training and development, problem resolution, and escalation.
• Review key billing reports and monitor performance.

Skills

Billing supervision

Team leadership

Analytical thinking

Communication skills

Regulatory knowledge

Interdepartmental collaboration

Time management

Education

High school diploma

Job description

Facility: Work from Home - Hybrid - Ohio Department: Cash Applications Schedule: Full time Hours: 40 Job Details: The Patient Financial Services Insurance Billing Supervisor is responsible for supervising the day-to-day work of the insurance billing team(s). This role ensures accurate, timely billing processes for patient accounts, supervises billing staff, and ensures compliance regulations, hospital policies, and healthcare industry standards. The billing supervisor will work closely with their manager and other departments to resolve billing discrepancies and improve revenue cycle efficiency. Under the leadership of the Manager, Patient Financial Services, the supervisor is responsible for maintaining an efficient operational workflow for day-to-day operations in the areas of insurance accounts receivable management. Supervisor responsibility includes billing operations oversight, training and development, problem resolution or escalation, review of key billing reports, and performance monitoring.

At Dayton Children’s, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children’s. We want people who embody our values and want to become a part of the Dayton Children’s difference.

Department Specific Job Details:

• Education High school diploma required
• Experience Minimum of 2 year of experience in patient financial services or healthcare billing
• Strong communication and interpersonal skills
• Ability to work tactfully with patients, staff, and interdepartmental customers
• Skills/Competencies Proficient in supervising billing and collection processes
• Strong analytical and problem-solving skills
• Ability to lead and motivate a team
• Knowledge of healthcare billing regulations and compliance requirements
• Excellent organizational and time-management skills

Our values:

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We’re better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children’s is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.