Supervisor Patient Financial Services

OhioHealth; Columbus (OH); On-site; USD 65,000 - 80,000; Full time

Job summary

OhioHealth is seeking a supervisor to join the Patient Accounts team in Columbus, OH. The role supports department leadership in budgeting, policy implementation, and staff supervision to deliver accurate billing and timely receivables.

Responsibilities include leading a team, guiding staff development, and maintaining strong collaboration with the finance and administrative groups to meet facility goals.

Qualifications

• Associate's Degree required for the role.
• 1–3 months related experience or training; or equivalent.
• Experience in physician accounts receivable management and staff supervision.

Responsibilities

• Lead the department in collaboration with the finance team and admin staff.
• Supervise and evaluate staff performance, provide feedback and coaching.
• Develop and implement department procedures and policies.
• Manage budgeting and billing processes within the Patient Accounts unit.
• Ensure compliance with applicable laws and organizational standards.

Skills

Staff supervision

Leadership

Communication

Customer service

Education

Associate's Degree

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary

JOB SUMMARY The supervisor is a member of the Company's leadership team, serving under the direction of the finance department and assisting with the general leadership, administration, and management of the departments. The supervisor will lead the department in a collaborative style that emphases teamwork and customer service.

Responsibilities And Duties

The supervisor is expected to assist the financial management team in all five areas of responsibility 1. Lead, administer, and manage the departments. a. Consistently applies company policies. b. Implement and evaluate department procedures. c. Communicate effectively through written and verbal methods. d. Assist the staff to develop goals, objectives, and strategies consistent with the corporate direction. e. Plan for budget development by formulating budget requests. 2. Recommend employment and assignment for the staff; supervise and evaluate the performance of the staff members to provide specific feedback to the staff to encourage continuing improvement in performance. a. Identify and recognize each employee's contributions to the facility. b. Design processes, when necessary to enable staff members to correct deficiencies in their performance. c. Provide written evaluations that describe the employee's achievement of performance goals. 3. Demonstrate commitment to staff, promote a positive climate. Encourage staff development. a. Adapt leadership style to fit the needs of the staff. b. Help staff members to attain a feeling of satisfaction in their work. c. Encourage excellence in the staff performance through constructive suggestions. d. Practice preventative discipline by means of open communication with the staff, based on clearly stated expectations. 4. Continue professional preparation and training. a. Understand billing, collections and accounts receivable management. 5. Communicate and cooperate with other supervisors and administrative team members to achieve all facility goals. 6. Perform any other duties necessary in the operation of the department and/or the facilities. 7. Complete required Healthstream courses. Supervisory Responsibilities Manages one subordinate supervisor who supervises a total of '6-8' employees in the Customer Service, Registration and Cashier Office. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises '20-23' non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

Associate's Degree

SPECIALIZED KNOWLEDGE

One to three months related Experience and or training; or equivalent combination of and Experience . Previous Experience in physician accounts receivable management and staff supervision.

Work Shift

Day

Scheduled Weekly Hours

40

Department

Patient Accounts

Join us!

• if your passion is to work in a caring environment
• if you believe that learning is a life-long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment