Customer Service Supervisor — Logistics Leader

DSV Air & Sea Inc.; Henderson (NV); On-site; USD 67,000 - 75,000; Full time

Job summary

DSV is seeking a Customer Service Supervisor in Henderson, USA, to lead day-to-day customer service operations, train CSRs, and ensure effective coordination with manufacturing, planning and transportation teams.

You will maintain strong customer relationships, supervise data capture accuracy, and drive process improvements while supporting site operations and customer visits. Strong communication and leadership are essential for success.

Qualifications

• Must have a high school diploma or GED.
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field.
• Must be able to work in unregulated temperatures within the warehouse in warmer and colder months.
• 4-Year College Degree preferred is noted as a preference.

Responsibilities

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continually looks for internal and customer process improvement processes.
• Develops and promotes a team environment.
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development.
• Assists with implementation and testing of new account start ups.
• Provides support to teams located at customer sites.
• Supports presentations for new customer sales, implementations and customer visits.
• Presents data and findings in front of the Customer.
• Reviews, updates and maintains SOPs.
• Meets or exceeds all team KPI's for Customer Service.
• Conducts project work as required.

Skills

WMS knowledge

MS Office

English language

Analytical math

Education

High school diploma or GED

4-year college degree preferred

3PL logistics management experience

Job description

DSV is seeking a Customer Service Supervisor in Henderson, USA, to lead day-to-day customer service operations, train CSRs, and ensure effective coordination with manufacturing, planning and transportation teams.

You will maintain strong customer relationships, supervise data capture accuracy, and drive process improvements while supporting site operations and customer visits. Strong communication and leadership are essential for success.