Airport Customer Experience Specialist

MaziCTools; United States; Remote; USD 21,673 - 30,868; Full time

Benefits offered by this job

Travel benefits

Medical and dental insurance

401(k) plan with employer contributions

Employee discounts and assistance programs

Job summary

MaziCTools is looking for a Customer Service Agent to join their team in the United States. You will manage passenger tickets, assist with check-ins and provide exceptional customer service to ensure a smooth travel experience.

The ideal candidate will be results-driven with excellent communication skills, and a high school diploma or equivalent is required. Bilingual skills are a plus!

Experience the pride of supporting the largest airline in the world while enjoying a variety of employee benefits, including travel discounts and healthcare options.

Qualifications

• High school diploma or GED or international equivalent.
• Bilingual language skills required in some locations.
• Must pass FAA criminal background checks.

Responsibilities

• Issue and reissue passenger tickets.
• Assist passengers with check-in and baggage processing.
• Provide quality customer service in compliance with American Airlines guidelines.
• Respond to emergencies or security situations.

Skills

Bilingual language skills

Customer service

Communication

Team player

Education

High school diploma or GED

Job description

MaziCTools is looking for a Customer Service Agent to join their team in the United States. You will manage passenger tickets, assist with check-ins and provide exceptional customer service to ensure a smooth travel experience.

The ideal candidate will be results-driven with excellent communication skills, and a high school diploma or equivalent is required. Bilingual skills are a plus!

Experience the pride of supporting the largest airline in the world while enjoying a variety of employee benefits, including travel discounts and healthcare options.