Customer Service Supervisor — Lead Key Accounts & End-to-End Orders

Balchem Corporation; Maryland Heights (MO); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Balchem Corporation is seeking a Customer Service Supervisor to oversee the P&C Customer Service Team, ensuring performance targets are met and coordinating with Operations, Sales, Logistics and QA to resolve inquiries and drive on-time shipments.

The role requires a Bachelor’s Degree in a related field and 5–7 years in the food industry with a proven track record in sales or customer service management. Proficiency with Microsoft D365 is preferred and strong leadership is essential.

Qualifications

• Bachelor’s Degree in a related discipline.
• ,

Responsabilités

• Lead a team to deliver high quality customer service.
• * Ensure customer satisfaction with timely resolution of issues.
• * Coordinate with Operations, Sales, Logistics and QA.
• * Maintain customer records in Microsoft D365.
• * Provide customer service training and mentoring.
• * Oversee end-to-end order processing and safety compliance.

Connaissances

Leadership

Customer service management

Communication

Team leadership

Formation

Bachelor’s Degree in related discipline

Outils

Microsoft D365

Description du poste

Balchem Corporation is seeking a Customer Service Supervisor to oversee the P&C Customer Service Team, ensuring performance targets are met and coordinating with Operations, Sales, Logistics and QA to resolve inquiries and drive on-time shipments.

The role requires a Bachelor’s Degree in a related field and 5–7 years in the food industry with a proven track record in sales or customer service management. Proficiency with Microsoft D365 is preferred and strong leadership is essential.