Customer Service Supervisor | Lead & Grow Team (Manufacturing)

Vibration Mountings and Controls Inc; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match

Life Insurance

Flexible Spending Accounts

Generous annual time off policy

12 Company-Paid holidays

Wellness Program

Professional development opportunities

Job summary

The Customer Service Supervisor at VMC Group reports to the Sr. Customer Service Manager and supports internal teams and the HVAC network by managing orders, responding to inquiries, and ensuring timely, accurate communication.

You will lead the Customer Service team day-to-day, prioritize workloads, monitor performance, coach staff, and escalate complex issues while coordinating with Quality, Engineering and Manufacturing to improve workflows.

Qualifications

• 3–5 years of customer service experience (supervisor preferred).
• Experience leading a team in a fast-paced environment.
• High school diploma required; AA preferred.
• Experience with ERP systems (Epicor or similar) is a plus.

Responsibilities

• Provide day-to-day direction and support to Customer Service team members.
• Prioritize workloads and monitor performance, service levels, and order accuracy.
• Coach and train staff on customer service processes.
• Escalate complex issues and coordinate with other departments.
• Manage orders, lead times, and communication with customers.
• Maintain CRM/ERP data and generate daily status reports.

Skills

Team leadership

Customer service

Communication skills

CRM systems

ERP systems

MS Office

Organizational skills

Education

High School Diploma or equivalent

AA/Associate degree preferred

Tools

Salesforce

Epicor ERP

Job description

The Customer Service Supervisor at VMC Group reports to the Sr. Customer Service Manager and supports internal teams and the HVAC network by managing orders, responding to inquiries, and ensuring timely, accurate communication.

You will lead the Customer Service team day-to-day, prioritize workloads, monitor performance, coach staff, and escalate complex issues while coordinating with Quality, Engineering and Manufacturing to improve workflows.