Customer Support Specialist

Vibration Mountings and Controls Inc; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company match

Life Insurance

Flexible Spending Accounts

12 Company-Paid holidays

Wellness Program

Professional development opportunities

Job summary

Vibration Mountings and Controls Inc in Houston, TX is seeking a Customer Support Specialist who reports to the Sr. Customer Service Manager.

The role focuses on building strong customer relationships, managing orders, and ensuring timely communication with internal teams and the OEM network. You will collaborate across Quality, Engineering and Manufacturing, verify POs, estimate delivery times, run daily reports, and maintain CRM/ERP records.

Qualifications

• 1–2 years of customer service experience preferred.
• High school diploma or equivalent required; AA a plus.
• Experience with ERP systems (Epicor or similar) is a plus.

Responsibilities

• Build and maintain strong relationships with customers and respond to inquiries.
• Provide pricing information as needed and communicate production updates.
• Document customer changes and coordinate updates through production.
• Manage day-to-day activities for assigned accounts and verify purchase orders.
• Estimate delivery timelines and track orders through production.
• Monitor status for fulfillment, shipping, and logistics.
• Maintain records in CRM and ERP; run daily reports for order status.

Skills

Interpersonal skills

Verbal communication

Written communication

Organization & detail

Multitasking

MS Office, CRM & ERP

Education

High school diploma

Associate degree (AA)

Tools

Epicor ERP

CRM software

Microsoft Office

Job description

Description

The Customer Support Specialist reports directly to the Sr. Customer Service Manager and plays a key role in building and maintaining strong customer relationships. This position supports both internal teams and the OEM network by managing orders, responding to inquiries, and ensuring timely and accurate communication. The ideal candidate leverages technology and cross-functional collaboration to deliver exceptional customer service and support.

Responsibilities not limited to:

Relationship Management

• Build and maintain strong relationships with customers to support business growth and ensure a positive customer experience
• Respond to customer inquiries in a timely and professional manner
• Proactively communicate production updates, delays, or changes to customers
• Provide pricing information as needed
• Demonstrate a strong sense of urgency based on customer needs

Collaboration

• Collaborate effectively with internal teams and support external customers
• Accurately document customer changes and coordinate updates through production
• Escalate issues and involve appropriate departments when necessary

Process Management

• Manage day-to-day activities for assigned accounts, serving as a liaison between customers and internal departments (Quality, Engineering, Manufacturing)
• Process and verify purchase orders for accuracy
• Estimate delivery timelines based on lead times and track orders throughout production
• Monitor production status to support communication around fulfillment, shipping, and logistics

Data Management & Technology

• Maintain accurate and up-to-date records within CRM and ERP systems
• Run daily reports to track order status and take appropriate action
• Manage communication through shared inboxes for customer inquiries
• Perform account maintenance, including customer portal management

Requirements

Core Competencies:

• Strong interpersonal skills with a proactive, customer-focused approach
• Excellent verbal and written communication skills
• Exceptional organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office, CRM, and ERP systems

Minimum Requirements:

• 1–2 years of customer service experience preferred
• High school diploma or equivalent required; Associate’s degree (AA) a plus
• At least 1 year of administrative experience in a manufacturing environment preferred
• Experience with ERP systems (e.g., Epicor or similar) is a plus

At VMC Group and companies we believe in supporting our employees both professionally and personally. When you join our team, you gain more than just a job — you gain access to a range of benefits designed to promote your well-being, growth, and financial security.

• Health, dental and vision insurance
• 401K with company match
• Life Insurance
• Flexible Spending Accounts
• Generous annual time off policy
• 12 Company-Paid holidays
• A Solid Wellness Program to support your personal health goals
• Professional development opportunities

Join our team and build a rewarding career where your contributions are valued and your growth is supported. Be a part of a fast-growing, technology-driven manufacturing company —

We provide equal employment opportunities to all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.