Customer Service Supervisor — Lead, Grow, ESOP Eligible

Graybar; Sterling (VA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Employee Ownership

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid Vacation

Paid Holidays

Wellness Day

Career Development

Job summary

Graybar in Sterling, VA is seeking a Supervisor Customer Service to lead a team and ensure customers receive exceptional service. You will assign and review work, establish procedures, and expedite purchase orders.

You will train staff, collaborate with the branch team to grow sales, and handle promotions, transfers, and terminations as part of daily leadership duties. Graybar supports employee ownership and comprehensive benefits.

Qualifications

• Strong communication skills are essential for day-to-day leadership and customer interactions.
• Supervisory and leadership skills are required to manage a team effectively.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Experience in customer service and supervising others is expected.
• A college degree is preferred but not mandatory.

Responsibilities

• Supervise a customer service department, including assigning and reviewing the work of others
• Establish department work procedures, prepare schedules and expedite workflow of purchase orders
• Train and develop employees
• Ensure every customer experience is top notch in quality
• Collaborate with branch team to grow sales
• Recommend transfers, promotions, increases, and terminations

Skills

Strong communication skills

Supervisory and leadership skills

Customer handling

Team collaboration

Enthusiasm and tact

Experience

Education

2 year or 4 year degree preferred

Job description

Graybar in Sterling, VA is seeking a Supervisor Customer Service to lead a team and ensure customers receive exceptional service. You will assign and review work, establish procedures, and expedite purchase orders.

You will train staff, collaborate with the branch team to grow sales, and handle promotions, transfers, and terminations as part of daily leadership duties. Graybar supports employee ownership and comprehensive benefits.