Service Center Operations Manager

Graybar Electric Company, Inc.; Atlanta (GA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with match

Paid vacation & sick days

Paid holidays

Education reimbursement

Job summary

Graybar Electric Company, Inc. is seeking a seasoned administrator to lead the administrative operations across multiple zones.

You will manage workforce development, supervise staff performance, and drive efficiency in workflows and service delivery, aligning with company standards. The role emphasizes strong leadership, collaboration with cross-functional teams, and the ability to optimize processes while maintaining high customer service levels.

Qualifications

• 3 years experience in operating management or customer service/administrative supervisory role.
• High school diploma or GED.
• Four-year degree or equivalent experience preferred.
• Knowledge of Microsoft Office – Intermediate to Advanced Level.
• Knowledge of SAP and Warehouse Management System (WMS).

Responsibilities

• Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
• Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required.
• Handle maintenance of office equipment.
• Maintain acceptable conditions in the hold/returned goods/reship areas.
• Monitor/refresh inventory of standard forms/office/miscellaneous supplies.
• Perform or supervise the preservation and proper destruction of Company records as outlined by Company policy.
• Oversee telephone service to ensure highest possible service levels.
• Closely monitor staffing, training, and equipment needs.
• Enforce security regulations as outlined in the General Instructions and the Procedural Manual.
• Monitor adherence to all mandatory administrative and procedural instructions.
• Take action to correct deficiencies noted in systems and procedural audits.
• Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted.
• Assist Manager with annual inventory process.
• Assist in the classification and monitoring of operating expenses.
• Work to reduce expenses.
• Review processing to ensure customer service commitments are met.
• Lead administrative departmental efforts to improve processes and eliminate rework.
• Participate on Continuous Improvement Teams.
• Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company's standards and expectations.
• Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions.

Skills

Workforce mgmt

Leadership

MS Office

SAP

WMS

Supervisory

Communication

Education

HS diploma

Bachelors preferred

Tools

SAP

WMS

Job description

Graybar Electric Company, Inc. is seeking a seasoned administrator to lead the administrative operations across multiple zones.

You will manage workforce development, supervise staff performance, and drive efficiency in workflows and service delivery, aligning with company standards. The role emphasizes strong leadership, collaboration with cross-functional teams, and the ability to optimize processes while maintaining high customer service levels.