Senior Customer Service Representative

Graybar; Houston (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Life Insurance

401(k) Savings Plan with company match

Paid Vacation & Sick Days

Paid Holidays

Employee Stock Ownership Plan

Job summary

Graybar in Houston is seeking a Senior Customer Service Representative to be the primary liaison for customers, ensuring total satisfaction. You will enter orders, respond to requests, and provide timely, professional support while promoting Graybar goods and services on inbound calls.

In this role, you will assist with product selection and application, coordinate orders, pricing, expediting, billing, and claims, and maintain exceptional customer relations. Shift is Mon-Fri, 8:00am–5:00pm.

Qualifications

• Strong communication skills are essential.
• Customer service orientation is required.
• Ability to handle a range of customer situations with enthusiasm and tact.
• 6+ years of experience preferred.
• High School education is required; 2/4 year degree preferred.

Responsibilities

• Serve as a key contact for customers and enter orders efficiently.
• Handle incoming/outgoing calls and written correspondence with timely follow-up.
• Assist in selling Graybar goods and services on inbound calls.
• Provide product selection and application support.
• Coordinate requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer service

Enthusiasm and tact

6+ years experience

High School diploma

Associate/Bachelor degree preferred

Education

High School diploma

Associate or Bachelor degree preferred

Job description

Make a difference.

As a Senior Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

In This Role You Will

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

What You Bring To The Table

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact
• 6+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Shift Hours and Schedule:

Monday through Friday - 8:00am to 5:00pm

The Value Of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with Profit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Equal Opportunity Employer/Vet/Disabled