Customer Service Supervisor — Lead Team (4-Day Week Option)

Wawa, Inc; Lima (OH); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

ESOP

401(k) + matching

Education Assistance Program

Store discounts

Paid Time Off

Paid parental leave

Medical/Dental/Vision

Mental health benefits

Wellness programs

Employee Stock Ownership Plan

Job summary

Wawa, Inc. in the United States is seeking a Customer Service Supervisor to lead a team and support store operations. You will work with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

You will train Associates, ensure policy execution, and manage cash, inventory, and safety while fostering a productive, customer-focused environment. This role includes a possible 4-day work week option where offered.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED equivalent

Job description

Wawa, Inc. in the United States is seeking a Customer Service Supervisor to lead a team and support store operations. You will work with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

You will train Associates, ensure policy execution, and manage cash, inventory, and safety while fostering a productive, customer-focused environment. This role includes a possible 4-day work week option where offered.