Customer Service Supervisor — Lead & Elevate Customer Experience

DHL Supply Chain; Annville (Lebanon County); On-site; Confidential; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription coverage

Discounted Stock Purchase

401K plan

Generous PTO

Employee recognition programs

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in Annville, Lebanon County, to lead and support staff in a fast-paced environment. The role requires a Bachelor's degree and experience in supervisory positions, with a focus on customer service and logistics.

The ideal candidate should possess excellent leadership skills and the ability to effectively manage customer interactions. This role comes with a competitive salary and a wide range of benefits, including medical and dental coverage.

Qualifications

• 1-3 years of experience in a lead or supervisory role.
• 1-2 years of logistics industry experience preferred.
• Required background in customer service and operations.

Responsibilities

• Supervise the shift and support staff activities.
• Provide customer interface and follow up on issues.
• Ensure documentation is completed according to guidelines.
• Lead support staff to improve productivity.
• Manage daily business requirements and performance metrics.

Skills

Leadership

Customer Service

Logistics Knowledge

Education

Bachelor’s degree or equivalent experience

Job description

DHL Supply Chain is seeking a Customer Service Supervisor in Annville, Lebanon County, to lead and support staff in a fast-paced environment. The role requires a Bachelor's degree and experience in supervisory positions, with a focus on customer service and logistics.

The ideal candidate should possess excellent leadership skills and the ability to effectively manage customer interactions. This role comes with a competitive salary and a wide range of benefits, including medical and dental coverage.