Customer Service Supervisor — Lead a High-Performing Team

supply-chain; Salt Lake City (UT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

401K

PTO

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor to lead daily customer service operations in a dynamic environment. The role focuses on executing contract requirements, handling escalation, and ensuring accurate documentation to meet customer guidelines.

The position emphasizes operational leadership, staff development, and workload planning to drive productivity and service quality across the team.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 1-3 years of lead/supervisory/management experience is required.
• 1-2 years of logistics industry experience is preferred.
• Previous customer service and operations background is required.

Responsibilities

• Execute daily customer contract requirements and identify accessorial activity.
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues.
• Ensure necessary documentation is completed and filed according with company and customer guidelines.
• Provide professional, safe, fair and secure work environment and direct daily activities.
• Lead support staff to increase productivity via improved work processes and associate development.
• Administer associate recognition programs as outlined in company/account/site guidelines.
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished.
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement.
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
• Ensure value-added services for customers are completed as required.

Education

Bachelor’s degree or equivalent experience

Logistics knowledge (1-2 years, preferred)

Job description

DHL Supply Chain is seeking a Customer Service Supervisor to lead daily customer service operations in a dynamic environment. The role focuses on executing contract requirements, handling escalation, and ensuring accurate documentation to meet customer guidelines.

The position emphasizes operational leadership, staff development, and workload planning to drive productivity and service quality across the team.