Customer Service Team Lead - Coach, Optimize & Deliver

Motion; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Supervisor to oversee daily planning and tasking of the Customer Service Representatives, allocating work and delivering feedback to drive performance.

The role requires a bachelor's degree and 3–5 years of related experience, plus strong leadership, communication and analytical abilities. Collaboration with Purchasing, AR, Outside Sales, Operations and leadership is essential to meet division goals and push process improvements.

Qualifications

• Bachelor's degree and 3–5 years of related experience required.
• Leadership, communication, relationship and people management skills required.
• Analytical and mathematical abilities and financial acumen required.

Responsibilities

• Supervise daily planning and tasks of the Customer Service Representatives.
• Monitor and evaluate performance metrics; coach and provide feedback.
• Identify training needs and conduct training on procedures and guidelines.
• Coordinate with Purchasing, AR, Outside Sales, Operations and leadership to meet goals.
• Create and improve department processes using lean tools and methodologies.
• Provide guidance to Customer Service Representatives and Account Representatives.
• Communicate on inquiries and orders; expedite orders/quotes; update customers as needed.
• Manage pricing approvals and non-stock inquiries.

Skills

Leadership

Communication

People management

Analytical skills

Financial acumen

Organizational skills

Customer relations

Education

Bachelor's degree

Job description

Motion Industries is seeking a Customer Service Supervisor to oversee daily planning and tasking of the Customer Service Representatives, allocating work and delivering feedback to drive performance.

The role requires a bachelor's degree and 3–5 years of related experience, plus strong leadership, communication and analytical abilities. Collaboration with Purchasing, AR, Outside Sales, Operations and leadership is essential to meet division goals and push process improvements.