Customer Service Supervisor & HR Recruitment Lead

All Ways Caring HomeCare; Clearwater (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

All Ways Caring HomeCare is seeking a Customer Service Supervisor/Human Resource Recruitment Coordinator to manage quality care, customer service, employee performance, and caregiver recruitment and onboarding. The role includes HR support, record-keeping, and compliance across assigned sites.

The ideal candidate has multi-tasking abilities, strong attention to detail, and experience in staffing and home care services. Background screening and compliance awareness are expected.

Qualifications

• > Two or more years of community service, client service or staffing experience.
• > Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• > One to two years of Human Resources with high volume recruiting experience preferred
• > One to two years in a supervisory role preferred
• > Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• > Ability to make decisions quickly, and manage confidential information
• > Excellent customer service skills and experience working with the public in a friendly and professional manner
• > General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• > Minimal travel may be required

Responsibilities

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client's plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Other duties as assigned

Skills

Customer service

Staffing experience

Office computer skills

Microsoft O365

Education

High school diploma or GED

Associates degree preferred

Tools

Scheduling software

HRIT

Job description

All Ways Caring HomeCare is seeking a Customer Service Supervisor/Human Resource Recruitment Coordinator to manage quality care, customer service, employee performance, and caregiver recruitment and onboarding. The role includes HR support, record-keeping, and compliance across assigned sites.

The ideal candidate has multi-tasking abilities, strong attention to detail, and experience in staffing and home care services. Background screening and compliance awareness are expected.