Customer Service Supervisor — 4-Day Week Option

Wawa, Inc.; Somers Point (NJ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa, Inc. seeks a Customer Service Supervisor to lead store operations, deliver outstanding service, and drive sales in Somers Point, NJ. You will partner with peers and store leaders to keep the team engaged and the store safe and well stocked.

This role offers an hourly wage of $22.00–$29.70, with a $2 shift differential for overnight hours and a potential 4-day work week option. Wawa provides comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexibility to work varied shifts, including weekends and holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Leadership

Retail experience

Communication skills

Education

High School Diploma or GED

Job description

Wawa, Inc. seeks a Customer Service Supervisor to lead store operations, deliver outstanding service, and drive sales in Somers Point, NJ. You will partner with peers and store leaders to keep the team engaged and the store safe and well stocked.

This role offers an hourly wage of $22.00–$29.70, with a $2 shift differential for overnight hours and a potential 4-day work week option. Wawa provides comprehensive benefits and opportunities for growth.