Customer Service Supervisor

Jobot; Orange (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A reputable Real Estate and Technology company is seeking a Customer Service Supervisor to lead customer service operations in Orange, CA. This role involves managing escalations and client concerns, ensuring top-tier client support, and providing training to team members. Candidates should have 3+ years of experience in customer service with a preference for those in the real estate sector.

Benefits

Strong company culture

Competitive compensation package

Comprehensive employer-paid benefits

Professional development opportunities

Qualifications

• 3+ years experience in customer service or operations management.
• Experience in appraisal or real estate industry is preferred.
• Ability to lead or assist in managing a service-focused team.

Responsibilities

• Lead day-to-day customer service operations.
• Monitor customer satisfaction metrics and service-level agreements.
• Coach and support customer service team members.

Skills

Problem-solving

Communication

Analytical mindset

Tools

Customer service platforms

CRMs

Job description

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Job details

Customer Service Supervisor opportunity available with reputable Real Estate, Technology company! (Orange, CA) - Send your resume to [e-mail]

This Jobot Job is hosted by Marcus Curiel

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary $70,000 - $90,000 per year

A Bit About Us

Founded in 2004, this national appraisal management firm specializes in residential property valuation and compliance solutions tailored to the mortgage lending and property services industries. With a U.S.-based team operating across multiple states and time zones, the company partners with a vast network of over 20,000 licensed appraisers. It is recognized for delivering reliable, regulatory-compliant appraisal products and customer-centric service, supporting lenders and real estate professionals in streamlining their valuation processes.

We are growing and looking for an Assistant Customer Service Manager to join our team!



Why join us?

• Strong company culture.
• Competitive compensation package – base + bonus.
• Comprehensive employer-paid benefits package.
• Professional development and growth opportunities.
  
  

Job Details

Key Responsibilities

• Lead day-to-day customer service operations and ensure top-tier client support
• Monitor and drive customer satisfaction metrics and service-level agreements (SLAs)
• Manage escalations, resolve client concerns, and collaborate with internal departments
• Coach, support, and assist in training customer service team members
• Interpret data and reports to identify trends, issues, and areas for improvement
• Ensure compliance with appraisal-related regulations and industry best practices
• Act as a liaison between clients, internal teams, and appraisal partners
  
  

Qualifications

• 3+ years of experience in customer service or operations management
• Previous experience in the appraisal, mortgage, or real estate industry preferred
• Strong communication and problem-solving skills
• Proven ability to lead or assist in managing a service-focused team
• Comfortable working in a fast-paced, deadline-driven environment
• Analytical mindset with attention to detail and data interpretation skills
• Familiarity with customer service platforms, CRMs, and productivity tools
  
  

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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Click our Jobot logo and follow our LinkedIn page!