Logistics Customer Service Supervisor — Lead 3PL, Inventory & Billing

Ascendo-Resources; Miami (FL); On-site; USD 60,000 - 65,000; Full time

Job summary

Ascendo-Resources is seeking a Customer Service Supervisor in Medley, FL to lead a small CS team in a fast-paced logistics and warehouse environment. The role reports to operations and interfaces with warehouse, transportation, inventory, and billing teams.

Responsibilities include supervising a team of CS Representatives, ensuring timely issue resolution, and coordinating 3PL activities. The position involves inventory oversight, bonded cargo documentation, and involvement in import/export

Qualifications

• Prior supervisory or team lead experience is required.
• Strong inventory tracking and control experience.
• 3PL/logistics exposure is required; experience with bonded cargo documentation is a plus.

Responsibilities

• Supervise and provide daily direction to the Customer Service Representatives.
• Oversee customer accounts and timely resolution of service issues.
• Coordinate 3PL activities including containers, trucks, warehouse orders and shipments.
• Monitor inventory activity and help keep accurate records.
• Support import/export operations and related documentation.

Skills

Supervisory experience

Inventory tracking

3PL/logistics

Bonded cargo docs

Accounts receivable/billing

Communication skills

Bilingual EN/ES

Job description

Ascendo-Resources is seeking a Customer Service Supervisor in Medley, FL to lead a small CS team in a fast-paced logistics and warehouse environment. The role reports to operations and interfaces with warehouse, transportation, inventory, and billing teams.

Responsibilities include supervising a team of CS Representatives, ensuring timely issue resolution, and coordinating 3PL activities. The position involves inventory oversight, bonded cargo documentation, and involvement in import/export