Customer Service Superintendent: Hands-On Repairs & Turns

Rausch-Services-Group-Inc; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

HSA

Dental & Vision Insurance

401(k) match

Paid PTO

Maternity/Paternity leave

Adoption assistance

Tuition assistance

Job summary

Rausch-Services-Group-Inc is seeking a Customer Service Superintendent to coordinate repairs and warranty work, ensuring homes and tenants are serviced with a focus on quality and reliability. You will supervise inspections, manage tenant turns, and work with trade partners to deliver timely, high-standard service.

Ideal candidates bring 2+ years in construction/maintenance, strong communication, and a service-first mindset to keep properties in top condition for tenants.

Qualifications

• At least 2 years in construction, maintenance, or related field.
• Comfortable working alongside managers and leading trade partners.
• Proficient in MS Office and basic database/software use.
• Strong problem-solving and communication skills with a service-first mindset.
• Able to work under pressure and meet deadlines.

Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (occupied and vacant) to meet high standards.
• Track repair cycles, analyze trends, and recommend cost‑saving improvements.

Skills

Problem-solving

Communication

Team leadership

MS Office

Customer service mindset

Tools

MS Office

Database software

Job description

Rausch-Services-Group-Inc is seeking a Customer Service Superintendent to coordinate repairs and warranty work, ensuring homes and tenants are serviced with a focus on quality and reliability. You will supervise inspections, manage tenant turns, and work with trade partners to deliver timely, high-standard service.

Ideal candidates bring 2+ years in construction/maintenance, strong communication, and a service-first mindset to keep properties in top condition for tenants.