Customer Service Superintendent

Rausch-Services-Group-Inc; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

HSA

Dental & Vision Insurance

401(k) match

Paid PTO

Maternity/Paternity leave

Adoption assistance

Tuition assistance

Job summary

Rausch-Services-Group-Inc is seeking a Customer Service Superintendent to coordinate repairs and warranty work, ensuring homes and tenants are serviced with a focus on quality and reliability. You will supervise inspections, manage tenant turns, and work with trade partners to deliver timely, high-standard service.

Ideal candidates bring 2+ years in construction/maintenance, strong communication, and a service-first mindset to keep properties in top condition for tenants.

Qualifications

• At least 2 years in construction, maintenance, or related field.
• Comfortable working alongside managers and leading trade partners.
• Proficient in MS Office and basic database/software use.
• Strong problem-solving and communication skills with a service-first mindset.
• Able to work under pressure and meet deadlines.

Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (occupied and vacant) to meet high standards.
• Track repair cycles, analyze trends, and recommend cost‑saving improvements.

Skills

Problem-solving

Communication

Team leadership

MS Office

Customer service mindset

Tools

MS Office

Database software

Job description

Description

Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call "Service of the Second Mile."\

You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants.

Duties & Responsibilities

• Oversee and complete repair and warranty work orders on schedule.
• Collaborate with Property Managers to provide responsive service and resolve tenant concerns.
• Coordinate with vendors and trade partners to ensure quality and timely repairs.
• Perform hands-on repairs that don’t require a licensed professional.
• Assist in managing the Move-In, Move-Out, and Tenant Turn processes.
• Conduct property inspections (both occupied and vacant units) to ensure they meet high standards.
• Participate in Homeowner Orientations for new acquisitions.
• Track repair cycles, analyze trends, and recommend cost‑saving improvements.
• Keep your knowledge of construction, service, and market trends current.
• Other duties as assigned.

Requirements

• At least 2 years in construction, maintenance, or a related field
• Comfortable working alongside managers and leading trade partners
• Proficient in MS Office and basic database/software use
• Strong problem‑solving and communication skills with a service‑first mindset
• Able to work under pressure and meet deadlines
• Ability to lift, push, and pull items of varying weights, Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods

Physical Demands

• Lifting up to 20 pounds occasionally and frequently moving small objects
• Frequently sitting for long periods of time
• Walking or standing occasionally
• This position works mostly indoors going outdoors may be frequently required
• Must have manual use of hands and vision to use computer constantly

Employee Benefits

• Medical Insurance – PPO and HDHP Options
• HSA – with eligible HDHP
• Dental and Vision Insurance
• 401(k) – includes company match of up to 5%
• Generous Paid Time Off (PTO)
• Paid Maternity and Paternity Leave
• Adoption Assistance and Leave
• Tuition Assistance
• And More!